Symptom

 

 

 

Countermeasures

I have connected an external storage device (external

See the compatibility list of external storage devices to check if the

SATA HDD) to the DVR but the DVR seems not to

connected device is supported by the DVR.

recognize it.

For the compatibility list, contact the retailer where you purchased the

 

DVR.

 

 

If I press the ESC key in full screen mode of the

Press the ALT+TAB keys to select ‘ACTIVE MOVIE’ and press the ESC

WebViewer, the system does not switch to a normal

key again. The system will switch to a normal split mode.

split mode.

 

 

 

 

I found it difficult to configure the network settings if

For more information, refer to the user manual.

using the default search, backup and router settings.

If you want to check the basics of the product for a quick start, refer to

 

the quick start guide (backup, search).

I forgot the password.

Contact the DVR administrator for help.

Backup data is just not played by the PC or DVR.

When you are backing up data, you have choices about the player

 

either: PC or DVR. Make your selection before proceeding.

 

If you are using the PC to play the data, the format of the backup file

 

should be either SEC.

 

If you are using the DVR for this purpose, formatting backup files should

 

be done by the DVR.

My player does not switch to Live mode while in

Press the Stop [@] button on the DVR or the remote control, or click the

playback.

[

 

 

] icon on the launcher to switch to Live mode.

 

 

 

 

 

 

 

Recording does not work.

If your player does not display a Live image at all, that indicates

 

recording does not work so first check if you see an image on the

 

screen.

 

Recording does not work if the recording settings are not properly

 

configured.

 

1) Manual Record: Press the [REC] button on the remote control to start

 

 

recording.

 

2) Scheduled Record: Specify a desired time in Menu – Record -

 

 

Recording Schedule. Recording will start at the specified time.

 

-

<Continuous> Record: Recording will proceed in any conditions

 

 

 

at the specified time.

 

 

- <Event> Record: When an event occurs, recording will perform

 

 

 

only if the event is of alarm, motion detection and video loss.

 

-

If there is no event found, recording will not perform.

 

<Continuous / Event> Record: If there is no event found,

 

 

 

Continuous recording will perform. Whereas, if an event occurs,

 

 

 

Event recording will perform.

The image quality of the recording data is not good.

Increase the resolution and quality level in Menu – Record – Quality /

 

Resolution.

 

1) Resolution: Select a bigger size when specifying the recording size.

 

 

(4CIF> 2CIF>CIF)

 

 

The recording image in the CIF format shows a deteriorated quality

 

 

as it is enlarged from a small-sized image.

 

2) Record Quality: Specify a bigger level for the recording quality.

 

If you increase the resolution and the recording quality, the data size

 

increases accordingly. So the HDD will be filled faster. Overwriting will

 

overwrite the existing data so recording will proceed at a shorter

 

interval.

APPENDIX

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Samsung SDE3004, SDE-3004 user manual 4CIF 2CIFCIF

SDE-3004, SDE3004 specifications

The Samsung EZ View Kit, model SDE-3004, represents a significant advancement in the domain of camera surveillance systems. Designed for both home and small business use, this intuitive kit combines advanced features with user-friendly technology, ensuring critical security needs are met effectively.

One of the standout features of the SDE-3004 is its four-channel capability, allowing users to connect up to four cameras simultaneously. This flexibility ensures comprehensive coverage of key areas, enhancing the overall surveillance reach without requiring multiple monitoring systems. The kit includes four high-quality, weather-resistant cameras that provide clear video footage in various conditions, making it suitable for outdoor surveillance as well.

The SDE-3004 is equipped with advanced recording technology, offering both real-time and scheduled recording options. With the ability to record in high definition, users can enjoy crystal clear images, significantly enhancing the chances of identifying individuals or events. The device boasts a storage capacity of up to 1 terabyte, enabling extended recording times without frequent overwriting, providing peace of mind for users.

An essential component of the Samsung EZ View Kit is its user-friendly interface, which simplifies navigation and setup. Users can access live footage and recordings through a straightforward mobile app, making it easy to monitor premises remotely. The app is compatible with both Android and iOS devices, allowing users to receive real-time alerts directly on their smartphones.

The SDE-3004 also features night vision capabilities, using infrared technology to capture clear images in low-light conditions. This ensures 24/7 surveillance, eliminating blind spots during nighttime hours. Additionally, the kit supports motion detection technology, which triggers recording only when movement is detected, conserving storage and ensuring that users are alerted when necessary.

Furthermore, the system offers easy playback and backup options, allowing users to view previous recordings effortlessly. The simple interface enhances user experience, catering to both tech-savvy individuals and those less familiar with surveillance equipment.

Overall, the Samsung EZ View Kit SDE-3004 stands out for its robust features, cutting-edge technology, and ease of use, providing an efficient solution for modern surveillance needs. With this kit, individuals can enhance their security measures while enjoying the benefits of advanced monitoring technology.