TROUBLESHOOTINGS(FAQ)

PROBLEM

SOLUTION

Can’t turn ON the power of system

Check if the computer’s power cables are all connected properly.

 

Check the input voltage.

 

If you can’t find any wrong connection, but you still can’t turn on the

 

power, you have to consult service center or technisions.

 

 

Power is turned ON, but all you can see is a

Check if the monitor’s power cables are all connected properly.

blue screen.

Check if the monitor’s power button is pressed ON.

 

 

Check if the output data cable of SHR-5040/5042 system is properly

 

connected to the monitor.

 

Disconnect the power cable and connect it.

 

If you choose VGA mode for video output, you have to wait about 1

 

minute before you can see surveillance screen on your monitor.

 

 

Camera numbers are displayed on the

Check if the output data cable from cameras are properly connected

screen, but can’t see any visual transferred

to SHR-5040/5042 system.

from camera.

Check if the cameras’ power cables are all connected properly.

 

 

Check the cable connections between camera and SHR-5040/5042.

 

If video signals are sent to multiple systems, sometimes video splitter

 

generates weak video signal, so monitor displays nothing. In this

 

case, connect the camera directly to the center system to avoid this

 

problem.

 

Turn OFF and ON the SHR-5040/5042 system.

 

 

Video images are displayed, but I can’t

Check if you have set Recording Method at Record Setting. If it is

record these.

set to ‘NONE’, you have to set it correctly.

 

Turn OFF/ON the SHR-5040/5042 system.

 

 

Can’t find recorded images.

Check graphs to see if video images were recorded at the time zone

 

you want to find video images.

 

If no video images were recorded at the time zone, check the setup

 

screen to find if recording method is properly set.

 

 

Can’t hear audio outputs.

Check if the cameras’ Audio Save Option is set properly.

 

Check if Audio Play Option is selected already at Search Screen.

 

Check if microphone and speaker are properly connected the rear

 

side of SHR-5040/5042 system.

 

Check if the connected microphone input is working properly.

 

Check if the connected speaker output is working properly.

 

 

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Samsung SHR-5040P/XEG, SHR-5042P/XEG, SHR-5042P/XEF, SHR-5040P/XET, SHR-5042P/XET, SHR-5042P/XEC manual Troubleshootingsfaq
Page 65 Page 67

SHR-5040P, SHR-5042P, SHR-5040P/CZC, SHR-5040P/XEC, SHR-5042P/XEF specifications

Samsung's SHR-5042P/XEG, SHR-5040P/XET, SHR-5040P/XEG, SHR-5042P/XET, and SHR-5042P/XEC models are advanced surveillance solutions designed to meet the diverse needs of both residential and commercial security applications. Each unit combines cutting-edge technology, robust features, and ease of use to provide high-quality surveillance.

One of the standout features of these models is their ability to support high-definition video recording. With resolutions of up to 1080p, they ensure that users can capture clear and detailed footage, which is crucial for identifying faces and license plates in security situations. The models support multiple camera inputs, allowing users to connect various cameras for comprehensive coverage of any area.

The integration of H.264 compression technology in these DVRs significantly reduces file sizes while maintaining high image quality. This feature not only saves storage space but also facilitates quicker uploads and easier sharing of video footage, making it easier to manage recordings over extended periods.

These Samsung models come equipped with a powerful and user-friendly interface, making navigation simple for users of all skill levels. Remote access capabilities enable users to view live feeds or recorded footage from anywhere in the world via a compatible mobile device or computer. This ensures peace of mind, as users can monitor their properties in real-time.

Additionally, these models are built with durability in mind. They are designed to operate effectively under a wide range of environmental conditions, ensuring reliable performance in various settings. The SHR series also includes features such as motion detection, night vision, and continuous recording, which enhance their functionality and adaptability to different surveillance needs.

The SHR-5042P/XEG, SHR-5040P/XET, SHR-5040P/XEG, SHR-5042P/XET, and SHR-5042P/XEC DVRs are also compatible with Samsung's range of IP cameras, allowing for flexible expansion as security needs grow. Users benefit from a scalable solution that can adapt to changing requirements over time.

In summary, Samsung's SHR series represents a blend of durability, advanced technology, and user-centric design. These models are a solid choice for those seeking reliable and high-quality surveillance solutions that are easy to operate and maintain, offering peace of mind whether at home or in a business environment.
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