PROBLEM

SOLUTION

 

 

The Audio icon of Smart Viewer

If your PC has no Audio driver or has some problem

is left deactivated in Live mode.

with Audio play by an Audio driver, the Audio icon

Setting Audio to On in the Camera

will be deactivated. Please check Audio driver

menu of your DVR will make no

installation status.

difference.

 

When selecting the channel which

PTZ control is available in both Smart Viewer and

PTZ Camera is connected to in

your DVR. Other user might control the PTZ for your

the Live mode of Smart Viewer,

DVR to terminate the PTZ Camera Menu or Auto

click the “Menu Control” button

Pan/Scan/Pattern motions while you select the other

among PTZ setup buttons to enter

channel. This may cause the initialization.

the Function Menu mode in PTZ

 

Camera, and return from the other

 

channel, the PTZ related buttons

 

have been initialized.

 

No Time Bar in the Search

Time Line can be converted into 2 modes, General

 

(24 Hour Display) and Extension (2 Hour Display). In

 

Extension mode, Time Bar may not be seen in the

 

current time. Please enter General mode or click the

 

LEFT or RIGHT button to search Time Bar.

“NO HDD” icon and error message

Please check the HDD connection status. If this

pops up.

problem persist without connection failure, contact

 

the technical support for checking hard disk.

DVR device does not show what

Make sure that the additional external HDD installed

has been upgraded after adding a

is one of the devices listed on the compatibility list

hard disk.

of HDDs. The list of the compatible devices with

 

Samsung DVR can be obtained from your vendor.

The connection status is not shown

Make sure that the external storage device installed is

after connecting the external

one of the storage devices listed on the compatibility

storage device, USB memory, USB

list of storage devices. The list of the compatible

HDD and such.

devices with Samsung DVR can be obtained from

 

your vendor.

Pressing the ESC key in “FULL

Press the ALT+TAB key to select ‘ACTIVE MOVIE’,

SCREEN MODE” of WebViewer

and then press ESC key again. It will be changed

does not work to change into

into normal split mode.

normal split mode.

 

 

 

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