Troubleshooting

INFORMATION CODES

Information codes may be displayed to help you better understand what is occurring with your Washer.

Code Symbol

Meaning

Solution

 

 

 

 

Unbalanced load prevented your

Redistribute the load, press the Cycle Selector

 

Washer from spinning.

dial.

 

 

 

 

Door is unlocked when Washer

Press the Power button to turn off your Washer,

 

is running.

then restart the cycle. If the code reappears,

 

 

call for service. See below.

 

 

 

 

Door is open when Washer is

Close the door tightly and restart the cycle.

 

running.

If the code reappears, call for service.

 

 

See below.

 

 

 

 

Your Washer failed to lock the

Close the door tightly and restart the cycle.

 

door.

If the code reappears, call for service.

 

 

See below.

 

 

 

 

Water temperature control

Call for service. See below.

 

problem.

 

 

(Heater Control problem)

 

 

 

 

 

Your Washer has tried to fill but

Call for service. See below.

 

has not reached the proper water

 

 

level.

 

 

 

 

 

The door will not unlock.

Make sure the door is firmly closed.

 

 

Push the Power button to turn off your Washer,

 

 

then turn it on again. If the code reappears, call

 

 

for service. See below.

 

 

 

 

Motor not running properly.

Restart the cycle pressing the Cycle Selector

 

 

dial. If the code reappears, call for service.

 

 

See below.

 

 

 

 

Your washer is not draining.

Before calling for service, check the following.

 

But, it can light up when the unit

1) Turn off the unit and turn it on again.

 

senses a brief restriction while

2) Select the Spin Only

 

draining.

3) Press the Start/Pause to drain the water.

 

 

If it still does not drain, call for service.

 

 

 

 

Your Washer has tried to fill but

Make sure the water faucets are open all the

 

was unsuccessful.

way. Check for kinked hoses.

 

 

Check inlet screens on fill hoses.

 

 

 

E-3 SAMSUNG Clothes Washer Owner’s Instructions

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Samsung SilverCare Washer owner manual Information Codes