Before contacting a service center

Situation

Your computer cannot play videos

Suggested remedies

The codec installed in your computer may not be compatible with the video files you want to play. Use QuickTime® Player or install Codec Pack Full.

t Using QuickTime® Player 7.6

1.Install QuickTime® Player 7.6 which supports MP4 (H.264 (MPEG4.AVC)).

2.Play videos using QuickTime® Player.

t Using Codec Pack Full

1.Install the latest version of Codec Pack Full.

2.Play videos using the media player (Media Player Classic or Windows Media Player 11 recommended).

t Install QuickTime® Player 7.6 or K-Lite Codec Pack Full on Windows XP SP2 or later.

t Depending on your computer environment, the video playback may be intermittent.

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Samsung SL720 user manual Situation, Your computer cannot play videos,  Using QuickTime Player