Troubleshooting

The touch screen responds slowly or improperly

If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly.

If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

The touch screen may malfunction in humid conditions or when exposed to water.

Restart your device to clear any temporary software bugs.

Ensure that your device software is upgraded to the latest version.

If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again. If your device is frozen and unresponsive, press and hold the Power button and the Volume button down simultaneously for more than 7 seconds to restart it.

If this does not solve the problem, perform a factory data reset. On the Apps screen, tap Settings Backup and reset Factory data reset Reset device Erase everything. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

Ensure that you have accessed the right cellular network.

Ensure that you have not set call barring for the phone number you are dialling.

Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

Ensure that you are not covering the built-in microphone.

Ensure that the microphone is close to your mouth.

If using a headset, ensure that it is properly connected.

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Samsung SM-A500FZWUXEO, SM-A500FZWUPRT, SM-A500FZWUDDE, SM-A500FZWUATO manual Touch screen responds slowly or improperly

SM-A500FZKUWIN, SM-A500FZKULUX, SM-A500FZWUTIM, SM-A500FZKUOMN, SM-A500FZKUFTM specifications

The Samsung SM-A500FZKUETL, commonly known as the Galaxy A5, is a smartphone that debuted as part of Samsung's A-series, aimed at offering a blend of style, performance, and affordability. Launched in late 2014, the Galaxy A5 marked a shift for Samsung, embracing a metal frame that enhanced its premium feel, differentiating it from the predominantly plastic designs of its predecessors.

Featuring a 5.0-inch Super AMOLED display with a resolution of 720 x 1280 pixels, the A5 delivers vibrant colors and deep blacks, offering an immersive viewing experience for multimedia consumption. The screen's size makes it comfortable to hold while also ensuring that users can easily navigate through apps and content. Corning Gorilla Glass 4 adds an extra layer of protection against scratches and accidental drops.

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One of the standout features of the A5 is its camera capabilities. It boasts a 13MP rear camera with LED flash that captures sharp images, even in low-light conditions, along with a 5MP front camera perfect for selfies and video calls. The camera software includes various modes and settings, allowing users to enhance their photography skills.

On the connectivity front, the Galaxy A5 incorporates 4G LTE support, Wi-Fi, Bluetooth, and NFC, enabling fast internet access and seamless connectivity with other devices. The device is equipped with a non-removable 2300mAh battery, providing reasonable endurance to keep up with daily usage.

Running on Android 4.4.4 KitKat out of the box, the A5 also features Samsung's TouchWiz UI, offering a user-friendly interface with plenty of customization options. The blend of elegant design, decent performance, and competitive pricing makes the Samsung SM-A500FZKUETL a relevant choice even in the evolving smartphone market. Overall, the Galaxy A5 stands out as an attractive option for users seeking a dependable smartphone without breaking the bank.