Troubleshooting

Subjects come out too dark because of backlighting

When the light source is behind the subject or when there is a high contrast between light and dark areas, the subject may appear too dark.

Avoid shooting toward the sun.

Set the flash option to Fill in.

Adjust the exposure value.

Set the metering option to Spot if a subject is in the centre of the frame.

When you cannot turn on the device

Ensure that the battery is inserted. (p. 11)

Charge the battery.

When you cannot take photos or videos

Your storage may be full. Delete unnecessary files, or insert a new memory card.

Format the memory card.

The memory card may be defective. Purchase a new card.

Ensure that the device is turned on.

Charge the battery.

Ensure that the battery is inserted. (p. 11)

When the flash is not functional

The flash option may be set to Off. (p. 102)

In some modes, the flash is disabled.

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