Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For details, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. Contact your service provider for more details.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Charge the battery completely before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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SM-G3815ZBAOMN, SM-G3815ZBASEB, SM-G3815ZBAVDC, SM-G3815RWAOMN, SM-G3815RWAAUT specifications

The Samsung SM-G3815RWASEB and SM-G3815ZBASEB are part of the Galaxy series, known for their reliability and performance in the mid-range smartphone segment. These models feature robust specifications and an appealing design that caters to a diverse audience.

At the core of the Samsung SM-G3815 series is the 4.8-inch Super AMOLED display, offering vibrant colors and deep contrasts. The high resolution ensures a crisp viewing experience, whether users are browsing the web, engaging in social media, or watching videos. Convenience is enhanced by the device's lightweight design, making it easy to hold and use for extended periods.

Powering these devices is a capable quad-core processor that ensures smooth multitasking and efficient performance. Users can expect seamless app launches and a responsive interface, thanks to the integration of Samsung's TouchWiz UI. The models come equipped with Android, providing access to a vast array of applications through the Google Play Store, making it a versatile choice for entertainment and productivity.

Camera performance is another highlight, with an 8-megapixel rear camera that features autofocus and LED flash for clear images, even in low-light conditions. The front-facing 1.9-megapixel camera allows for quality selfies and video calls, catering to the growing trend of social sharing and communication.

Storage is adequately addressed with internal options, supplemented by a microSD slot that allows users to expand storage as needed. This flexibility is crucial for users who download numerous apps, store music, or capture high-resolution images and videos.

Connectivity options include 3G and Wi-Fi support, ensuring users remain connected regardless of their location. Bluetooth functionality is also available, enabling seamless data transfer with other devices as well as easy pairing with speakers and headphones.

The SM-G3815RWASEB and SM-G3815ZBASEB are equipped with a reliable battery that supports all-day usage, making them ideal for users with active lifestyles. This battery ensures that users can enjoy their devices without constantly worrying about recharging.

Overall, the Samsung SM-G3815RWASEB and SM-G3815ZBASEB offer a balanced blend of performance, functionality, and style. With their innovative technologies and user-friendly features, they continue to appeal to consumers looking for quality mid-range smartphones without compromising on important specifications.