Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

Password: When the device lock feature is enabled, you must enter the password you set for the device.

PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

The battery may not be inserted properly. Insert the battery again.

Wipe both gold-coloured contacts and insert the battery again.

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Samsung SM-G388FDSAATO, SM-G388FDSAPLS manual Troubleshooting, Your device displays network or service error messages

SM-G388FDSAFTM, SM-G388FDSACOS, SM-G388FDSAAUT, SM-G388FDSATIM, SM-G388FDSAETL specifications

The Samsung SM-G388FDSAPRO, SM-G388FDSAPRT, SM-G388FDSAITV, SM-G388FDSADPL, and SM-G388FDSADBT represent a range of robust smartphones designed to cater to various user needs. Each model shares a common foundation but varies in specific features, tailoring to distinct preferences and requirements.

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One of the standout features of the Samsung SM-G388 series is its remarkable performance, powered by an efficient processor that ensures smooth multitasking. Whether users are browsing the web, streaming videos, or running multiple applications simultaneously, the device maintains a responsive and lag-free experience.

The smartphone series integrates a vibrant display that enhances viewing experiences. With vivid colors and sharp resolutions, users can enjoy their media in stunning quality. Additionally, the devices boast advanced touch sensitivity, providing intuitive navigation that appeals to both new users and seasoned tech enthusiasts.

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