Troubleshooting

Sound echoes during a call

Adjust the volume by pressing the Volume key or move to another area.

A cellular network or the Internet is often disconnected or audio quality is poor

Ensure that you are not blocking the device’s internal antenna.

When you are in areas with weak signals or poor reception, you may lose reception. You may have connectivity problems due to issues with the service provider’s base station. Move to another area and try again.

When using the device while moving, wireless network services may be disabled due to issues with the service provider’s network.

The battery icon is empty

Your battery is low. Charge the battery.

The battery does not charge properly (For Samsung-approved chargers)

Ensure that the charger is connected properly.

If the battery terminals are dirty, the battery may not charge properly or the device may turn off. Wipe both gold-coloured contacts and try charging the battery again.

The battery depletes faster than when first purchased

When you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced.

Battery consumption increases when you use messaging features or some apps, such as games or the Internet.

The battery is consumable and the useful charge will get shorter over time.

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Samsung SM2G388FDSADDE, SM-G388FDSAPLS, SM-G388FDSASEB, SM-G388FDSADPL, SM-G388FDSADBT manual Sound echoes during a call

SM-G388FDSAFTM, SM-G388FDSACOS, SM-G388FDSAAUT, SM-G388FDSATIM, SM-G388FDSAETL specifications

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