Touch screen responds slowly or improperly | Samsung SM-N9005

Troubleshooting

The touch screen responds slowly or improperly

•If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

•The touch screen may malfunction in humid conditions or when exposed to water.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is upgraded to the latest version.

•If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close applications or reinsert the battery and turn on the device to regain functionality. If your device is frozen and unresponsive, press and hold the Power button for more than 7 seconds to reboot.

If this does not solve the problem, perform a factory data reset. On the Applications screen, tap Settings →General →Backup and reset →Factory data reset →Reset device → Erase everything. Before performing the factory data reset, remember to make back-up copies of all important data stored on the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

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Samsung SM-N9005 user manual Touch screen responds slowly or improperly

Contents

SM-N9005 About this manual Instructional icons Copyright About this manual Trademarks Table of Contents Media Maps About Settings Connections Device Controls General Getting started Device layout Buttons Package contents Pen Installing the SIM or Usim card and battery Insert the battery Replace the back cover Removing the SIM or Usim card and battery Charging the battery Charging with the charger Getting started Reducing the battery consumption Checking the battery charge status Inserting a memory card Removing the memory card Formatting the memory card Replacing the S Pen nib Turning the device on and off Switching to silent mode Adjusting the volumeHolding the device Indicator icons Icon Meaning Using the touch screen Use only fingers or the S Pen to use the touch screen Tapping Finger gesturesTapping and holding Dragging Double-tapping Flicking Pinching Rotating the screen Control motionsSimple motions allow easy control of the device Picking up Holding to ear Panning to browse Turning over Tilting Palm motionsSweeping Air Gesture CoveringQuick glance Cover the screen with a palm to pause media playback Air jump Air browse Air move Air call-accept Using the S Pen Pull out the S Pen from the slot to use it Air command Making a simple memo Capturing screenshots Launching multiple applicationsOpening available options To close the applications, tap Pen keeper Selecting and capturing an image Air view Samsung Smart Pause Samsung Smart Scroll Increasing touch screen sensitivity Using the Multi Window panel Activating Multi Window Using Multi Window applications NotificationsSharing files Creating a paired window Bluetooth Activate or deactivate the Bluetooth feature Changing the Home screen mode Home screenRearranging items Adding an application icon Setting wallpaper Rearranging panels Using widgets Locked screenLocking and unlocking the device Adding widgets to the Home screen Adding widgets Using applications Applications screen Installing applications Uninstalling applicationsHelp Organising with folders Entering text One-handed operationChanging the keyboard type Entering uppercase Changing the keyboard typeChanging language keyboards Handwriting Entering text by voice Direct pen input Connecting to a Wi-Fi network Turning Wi-Fi on and offJoining Wi-Fi networks Copying and pasting Setting up accounts Adding Wi-Fi networksForgetting Wi-Fi networks Adding accounts Connecting with Samsung Kies Transferring files Connecting as a media device Connecting with Windows Media PlayerDevice MTP Setting a pattern Setting a signatureSecuring the device Setting a password Setting a PINUnlocking the device → Update Upgrading the deviceUpgrading with Samsung Kies Upgrading over the air Phone Making callsMaking a call Speed dial numbers Making an international call Finding contactsDuring a call Adding contacts Viewing call logsFixed dialling number Call barring Receiving calls Video calls Call forwardingMaking a video call During a video call Swapping images Listening to a voice messagePermission Contacts Managing contacts Searching for contacts Displaying contactsMoving contacts Moving contacts to Google Importing and exporting contacts Favourite contactsImporting contacts Exporting contacts Contact groups Business cardAdding contacts to a group Managing groups Sending messages MessagesSending handwritten messages Translating and sending messages Sending scheduled messagesViewing incoming messages Setting up email accounts Reading messages Google Mail Labels Hangouts ChatON Internet Viewing webpagesOpening a new Bookmarks Chrome HistoryLinks Sharing webpages Searching the web by voice BluetoothSyncing with other devices Screen Mirroring Pairing with other Bluetooth devicesSending and receiving data Samsung Link Sending filesSharing files Playing files on a remote device Managing contents on a web storage service Group Play Creating a group for Group Play Joining Group Play Using additional features in a Group Play session NFC Making a purchase with the NFC feature Reading information from an NFC tagSending data via Android Beam Touch the back of your device to the NFC card reader Beam Connecting to a TV Setting programme remindersWatchON Watching TV Music Playing music Setting a song as ringtone Creating playlistsPlaying music by mood Listening to a song with others Camera Taking photosTaking a photo Camera etiquette Shooting mode Sound & shot Use this to take a photo with sound Media Tap Mode →Panorama Taking videosPanoramic photos Applying filter effects Recording mode Zooming in and out Dual Camera mode Share shot Configuring settings for Camera Controlling the camera remotely Tap →Edit quick settings Shortcuts Viewing images using the motion feature GalleryViewing images Playing videos Trimming segments of a video Editing images Favourite images Modifying imagesMaking video clips Setting as wallpaper Making image collagesDeleting images Sharing images Story Album Using Tag buddyTagging faces Creating albums from Gallery Creating story albumsCreating albums by tag information Viewing story albums Tap the image of the page in an album Setting your home city Setting a minimum number of photosVideo Creating albums with recommended photos Using Popup Video player Deleting videosSharing videos Purchasing videos Watching videos YouTubeUploading videos My Magazine Flipboard SketchBook for Galaxy Bloomberg+ Application & media stores Play Store Purchasing multimedia content Managing content on the deviceSamsung Hub Samsung Apps Play Books Play MoviesPlay Music Play Games Creating notes Composing notes 116 Using the eraser tool Editing handwritten notes Inserting multimedia files Inserting an idea sketchInserting an image or video with frame Inserting map information Making a chart Creating and managing chartsMaking a table Available options may vary depending on the chart type Editing a chartViewing note pages Viewing pages preview Searching for notes Creating events or tasks PlannerMap that appears Syncing with Google Calendar Handwriting on Month viewChanging calendar type Searching for events Dropbox Tap your Samsung account or Sync settings to sync files CloudSyncing with the Samsung account Backing up or restoring data Setting alarms AlarmClock World clock TimerStopwatch Health CalculatorStarting S Health To edit the profile, tap Settings →Edit profile Checking your health information Using the Walking mate Tap Start to count your steps. Tap Pause to save the records Using the Exercise mate Using the Food tracker Checking the comfort level of the current place Managing weight Configuring settings for S Health Voice Recorder TranslatorRecording voice memos Playing voice memos Changing the recording modeManaging voice memos Voice Saving files with contextual tagsManaging categories Viewing the Bookmarks list Hands-free mode Finder Using wake-up commands on the locked screenWaking up the device with voice Google Searching the deviceSearch scope Google Now Scrapbook Voice SearchCreating categories Collecting items My Files Viewing filesSearching for a file Adding shortcuts to folders TripAdvisor DownloadsEvernote Knox Searching for locations MapsGetting directions for a destination About Settings Wi-FiSetting Wi-Fi sleep policy Tap Wi-Fi → →Advanced →Keep Wi-Fi on during sleep Bluetooth Setting Network notificationWi-Fi Direct Tap Wi-Fi →Wi-Fi Direct Location services Flight modeData usage Customise settings to control networks Set up and connect to virtual private networks VPNsMore networks Beam Device Nearby devicesScreen Mirroring Sound Screen mode Display LED indicator Multi windowLock screen Set the device to use Multi Window Easy mode Set the device to Easy modeWallpaper Font Accessibility Answering/ending calls Text-to-speech options Call Call accessoriesCall alerts Additional settings Ringtones and keypad tones Controls Blocking modeLanguage and input Google voice typing Handwriting recognitionVoice search Select a search language for handwriting search Voice control PenText-to-speech options Pointer speed One-handed operation Air gesture Air view pen options Air viewAir view finger options Motions Palm motion General Smart screenIncrease touch sensitivity Accounts Backup and reset Date and time Safety assistance Accessory Battery Power saving modeApplication manager Storage Set up SIM card lock Account registration Add or view your Samsung account Access device information and update device software Google SettingsAbout device Troubleshooting Touch screen responds slowly or improperly Your battery is low. Recharge or replace the battery Ensure that the charger is connected properly Your device is hot to the touch Ensure that your device supports the file type Another Bluetooth device is not located Data stored on the device has been lost English EU /2013. Rev