Toshiba 5520c manual Error Codes, „ Error codes on print jobs

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Codes

TopAccess has the pages for the job lists; print, transmission, reception, and scan jobs. The following error codes are shown on these pages in the [Logs] tab (successful jobs have no codes). These codes help you specify the cause of an error you might encounter.

The error codes are also shown on the [LOG] window of the touch panel. See the following lists when you find an error code on the touch panel.

„Error codes on print jobs

Error Code	Problem Description	Corrective Action
402F	PM size error	1200 dpi print jobs cannot be printed without the optional expansion
		memory. Send a print job with a 600 dpi setting.
4031	HDD full error	Delete unnecessary private print jobs and invalid department print jobs.
4032	Private-print-only error	Jobs other than Private print cannot be printed. Perform Private printing.
	Printing data storing limitation error	Printing with its data being stored to the HDD temporarily (Proof print,
4033		Private print, Scheduled print, etc.) cannot be performed. Perform normal
		printing.
4034	e-Filing storing limitation error	Printing with its data being stored to the HDD (print and e-Filing, print to
		e-Filing, etc.) cannot be performed. Perform normal printing.
	Local file storing limitation error	Network Fax or Internet Fax cannot be sent when “Local” is selected for
4035		the destination of the file to save. Select “Remote” (SMB/FTP) for the
		destination.
4036	User authentication error	The user performing the printing has not been authenticated or user-
		registered. Perform user authentication or user registration.
4038	Hold-print-only error	Jobs other than Hold print cannot be printed. Perform Hold printing.
4039	Printing other than Private and Hold not	Jobs other than Private print and Hold print cannot be printed. Perform
	allowed	Private or Hold printing.
4040	No authority to execute a job	The user has not been assigned the authority to perform this operation by
		the administrator.
4050	The connection with the LDAP server or its	Ask your LDAP server administrator about it.
	authority setting has something wrong.
4300	Job execution error due to functional	USB direct printing cannot be performed due to a functional restriction.
	restrictions	Contact your service technician.
4301	File conversion error	The format of this file is not supported in the USB direct printing, or the
		file is invalid. Check the file.
	Double-sign encoding error	A double-sign encoding error occurred because the PDF file is encrypted
4310		in a forbidden language or in a language not supported. Printing the file in
		this function is disabled.
	Printing not permitted	Printing is not permitted or only printing in a low resolution level is
4311		permitted due to the encryption language of the encrypted PDF file.
		Printing the file in this function is disabled.
		* Permitted only when a user password is entered.
4312	Password mismatching	The entered password is neither matched with a user password nor an
		owner password. Check the password again.
A221	Job canceled	(Job was canceled.)
A222	Power failure	Check whether the power cable is connected properly and it is inserted
		securely. Check whether the power voltage is unstable.
A290	Limit over error	Number of prints has exceeded the one specified with the department
	(Black and White)	code and user code at the same time. Clear the limit counter.
A291	Limit over error	Number of prints has exceeded the one specified with the user code.
	(Black and White)	Clear the limit counter.
A292	Limit over error	Number of prints has exceeded the one specified with the department
	(Black and White)	code. Clear the limit counter.
	Limit over error (Color)	The number of prints has exceeded the one specified for the department
A2A0		code and user code, or users (guests) are not authorized to perform color
		printing. Clear the limit counter, or authorize users so that they can
		perform color printing.

96 Error Codes