2 TROUBLESHOOTING FOR COPYING
Copying Problems
See the table below when you have a problem in operating copy function or have an unexpected copy output.
Problem Description | Cause | Corrective Action | ||
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Functions cannot be set. | Another function that is unavailable | Some functions cannot be combined. | ||
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| for the combination has already been | For details, refer to Chapter 8 of Copying Guide. |
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| set. |
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Copying stops while scanning the | The number of scanned pages has | To copy the scanned images, press [YES]. To cancel, | ||
originals. (The message “The | reached the maximum. | press [NO]. | ||
number of originals exceeds the |
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limits Will you print out stored |
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originals?”” appears.) |
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Copying stops while scanning the | No available internal memory | To copy the scanned images, press [YES]. To cancel, | ||
originals. (The message “Not | remains. | press [NO]. | ||
enough Work Space to store |
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originals |
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Will you print out stored |
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originals?” appears.) |
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Copied image is too light. | No toner is left. | The message “Install new Black (Cyan, Magenta or | ||
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| Yellow) cartridge” appears when no toner is left. Replace |
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| the toner cartridge of the color the message indicates. |
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| P.46 “Replacing a Toner Cartridge” |
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| Copy density is set too light. | Darken the density manually or try the automatic density |
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| mode. |
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Copied image is too dark. | Copy density is set too dark. | Lighten the density manually or try the automatic density | ||
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| mode. |
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Copied image has marks. | The Reversing Automatic Document | Lower them fully to block outside light. | ||
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| Feeder is not fully lowered. |
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| The original glass, platen sheet, | Clean them. |
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| scanning area and guide are marked. | P.100 “Daily Care for the Equipment” |
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| The copy density is set too dark. | Adjust the density lighter manually or try the automatic |
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| density mode. |
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| A transparent original such as | To copy a transparent original clearly, put a sheet of blank |
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| transparency or tracing paper is being | and white paper behind the original. Make sure that the |
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| used. | paper is large enough to cover the original. |
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Copy image is skewed. | The original is sent from the | Replace the original while aligning the side guides of the | ||
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| Reversing Automatic Document | Reversing Automatic Document Feeder to its width so that |
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| Feeder at a skew. | it will be placed straight. |
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Copied image is partially missing. | The size or orientation of the copy | Fit the copy paper size to the original or set the reduction | ||
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| paper and that of the original are not | ratio for the copy paper. |
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| consistent. The reduction ratio is not |
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| properly set. |
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| The binding margin is too wide. | Set the binding margin width to fully cover the original. |
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| For details, refer to Chapter 4 of Copying Guide. |
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| The original is larger than the | The outside part of the printable area cannot be copied. |
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| printable area. | The Full Image function enables you to copy the whole |
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| image of the original in the 95 - 99% reproduction ratio. |
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Copied image is blurred. | There is a gap between the platen | Lower fully the cover of the Reversing Automatic | ||
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| glass and the original. | Document Feeder so that the original closely contacts the |
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| platen glass. |
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| The copy paper is damp. | Replace it with dry copy paper. |
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