3 TROUBLESHOOTING FOR PRINTING
Retrieval of printer configuration failed
Problem Description
When accessing the printer properties, the message “Retrieval of printer configuration failed” is displayed.
Corrective Action
The printer driver cannot communicate with the equipment. Try the steps in the checklist below.
No | Check... | Yes | No | Corrective Action |
|
|
|
|
|
1 | Is the equipment turned on? | Next Step | Ö | Turn on the equipment. |
|
| Ø |
| |
|
|
|
| |
|
|
|
|
|
2 | Can you connect the computer to the equipment | Next Step | Ö | Restart the equipment. |
| via TopAccess? | Ø |
| |
|
|
| ||
|
|
|
|
|
3 | Does the same message appear again when you | Ö | End | Check the printer driver port assignment and |
| access the property of the printer driver? | make sure that it is correct. | ||
|
|
| ||
|
|
|
|
|
Cannot print a job as expected using PS3 printer driver
Problem Description
When printing with the PS3 printer driver from the application that creates the PostScript code for printing such as Adobe Acrobat, the following print options may not work correctly:
yManual Scale
yPrint Paper Size
yPaper Type
yUse Front Cover
yUse Back Cover
yInsert Pages
yInterleave Pages
yBooklet
yMultiple Pages per Sheet
yAll options from the [Effect] tab
yAll options from the [Image Quality] tab
Corrective Action
Disable [Use PostScript Passthrough] in the [PostScript Settings] dialog box and print the document.
Cannot change settings on the [Fonts] tab and the [Configuration] tab
Problem Description
The [Fonts] tab and [Configuration] tab are grayed out and their settings cannot be changed.
Corrective Action
Users who do not have the privilege to change the printer driver setting cannot change the options in the [Fonts] tab and [Configuration] tab. Please log on with the Administrator or a Power User.
Printer Driver Problems 67
