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Toshiba 5520c manual

Models: 5520c

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Troubleshooting Error codes „ Clearing print job errors Maintenance Copying Problems Power Failure

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Toshiba 5520c manual

Page 63 Page 65

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Contents

Troubleshooting Guide Page „ How to read this manual ‰ Symbols in this manual Preface‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning When Something is Wrong with the Equipment Contents Troubleshooting for Hardware Message Problem Description Solution Messages Displayed on the Touch Panel Equipment by yourself Power Failure Clearing a Paper Jam „ Locating a paper jam „ Clearing a paper jam ‰ Tips on removing the jammed paper ‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document Feeder Under the guide plate „ Paper jam in the External Large Capacity Feeder optional Clearing a Paper Jam „ Paper jam in the drawer feeding portion „ Paper jam in the right side of the equipment „ Paper jam in the bypass tray‰ Transport unit ‰ Fuser unit Be careful not to cut yourself on the paper „ Paper jam in the duplexing unit Close the bypass tray Clearing a Paper Jam When the Hole Punch Unit is not installed Clearing a Paper Jam „ Paper jam in the Saddle Stitch unit optional Clearing a Paper Jam Push down the two green levers Close it by pressing the two knobs „ Paper jam in the receiving unit ‰ Receiving tray ‰ Side receiving tray ‰ Receiving tray lower cover „ Paper jam in the bridge unit „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Clearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX „ Clearing paper jams caused by a wrong paper type setting ‰ Jam when making copies or prints Clearing a Paper Jam ‰ Jam when printing from the FAX Clearing a Paper Jam Clearing a Staple Jam „ Staple jam in the Finisher „ Staple jam in the Saddle Stitch unit Clearing a Staple Jam Return the Saddle Stitch unit to its original position Replacing a Toner Cartridge Never attempt to incinerate toner cartridges Replacing a Toner Cartridge Replacing a Toner Cartridge „ Replacing a Near Empty toner cartridge Replacing a Toner Cartridge Press Finish Replacing the Waste Toner Box Never attempt to incinerate waste toner boxes Replacing the Waste Toner Box Refilling With Staples „ Refilling the Finisher staples „ Refilling the Saddle Stitch unit staples Press down the transparent cover of the cartridge Return the Saddle Stitch unit to its original position Cleaning the Hole Punch Dust Bin Troubleshooting for Copying Copying Problems Problem Description Cause Corrective Action Guide Page Troubleshooting for Printing Print Job Problems „ Clearing print job errors Problem Description Printer Driver Problems „ Cannot print port setting problems„ Cannot print Snmp Community Name problems „ Command line options not processed „ Retrieval of printer configuration failed „ Cannot print a job as expected using PS3 printer driver „ Cannot print with SMB print Network Connection Problems„ Cannot print properly with AppleTalk print Client Problems „ Checking the client status „ Startup page not printed Hardware Problems„ Print jobs not output Troubleshooting for Scanning „ Cannot E-mail my scans Scanning Problems„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing „ e-Filing Web Utility terminates the session Filing Web Utility Problems„ Numerous sub windows repeatedly appear „ Error messages Message Corrective Action Filing Web Utility Problems Troubleshooting for Network Connections Locating the Equipment in the Network „ Cannot locate the equipment in the network „ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist below Ldap Search and Authentication Problems „ Ldap authentication takes a long time Printing Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment „ Macintosh environment „ UNIX/Linux environment Network Fax N/W-Fax Driver Problems „ N/W-Fax Driver Installation Error Messages‰ Setup needs to copy Windows NT files ‰ Client software CD now required ‰ Location does not contain information about your hardware ‰ Problem with the current printer setup‰ This port is currently in use ‰ Fax transmission cannot be performed with a cover sheet Page Checking the Equipment Status Hardware Status Icons on TopAccess Device Tab Printer Error Paper Empty Error Messages TopAccess Message Corrective Action Documents in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobs A2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When Something is Wrong with the Equipment When You Think Something Is Wrong With the Equipment „ General operations „ Originals and paper Regular Maintenance Scanning area surface of the long rectangular glass Index User information FC-5520C/6520C/6530C OME080006C0 Multifunctional Digital Color Systems

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