6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Equipment does not respond to ping command
Problem Description
The equipment does not respond to a ping command.
Corrective Action
Check the network settings following the checklist below.
No. | Check... | Yes | No | Corrective Action |
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1 | Confirm that the TCP/IP protocol suite is installed | Next Step | Ö | Refer to the networking section of your operating |
| on the client computer. | Ø | system documentation. | |
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2 | Look at the NIC configuration page and confirm |
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| Enter the correct TCP/IP settings. |
| that the TCP/IP settings are correct. Is the IP | Next Step | Ö |
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| address entered and valid? Are the Gateway and | Ø |
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| Subnet settings correct? |
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3 | Reboot the equipment. Check the NIC | Next Step |
| The settings are not binding, contact your service |
| Configuration page that is printed out. Are the | Ö | representative. | |
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| TCP/IP settings correct? |
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4 | Try to ping the equipment again. Did the | End | Next Step |
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| equipment respond to the ping? | Ø |
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5 | Can you ping the equipment from any other |
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| Contact your local network specialist for a valid IP |
| computer within the same network? If not, the | Next Step | Ö | address for the equipment. |
| equipment might have an IP address that is out of | Ø |
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| range or invalid. |
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6 | Can you ping to another computer within the | Next Step | Ö | Check the computer’s protocol settings to make |
| same network? | Ø | sure the gateway and subnet settings are correct. | |
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7 | If you have customized the device name, you can |
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| The NIC is faulty or improperly installed. Contact |
| check if the NIC is functional by restoring the |
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| your service representative. |
| default settings. When the equipment | Next Step | Ö |
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| automatically reboots and an NIC Configuration | Ø |
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| page is printed, does the device name include the |
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| NIC’s unit serial number? |
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8 | Check link activities on the port being used by the |
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| Contact your service representative. |
| equipment and also the integrity of the network |
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| cable, hub, or switch that is connecting the | End | Ö |
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| equipment to the network. Replace any network |
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| components that you suspect are faulty. Can you |
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| ping the equipment now? |
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80 Locating the Equipment in the Network
