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Toshiba
5520c
manual
Troubleshooting Guide
Models:
5520c
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Troubleshooting
Error messages
„ Clearing print job errors
Maintenance
Copying Problems
Power Failure
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MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS
Troubleshooting Guide
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Contents
Troubleshooting Guide
Page
Preface
„ How to read this manual ‰ Symbols in this manual
‰ Screens
‰ Trademarks
Page
Contents
Troubleshooting for Scanning
When Something is Wrong with the Equipment
Contents
Troubleshooting for Hardware
Messages Displayed on the Touch Panel
Message Problem Description Solution
Equipment by yourself
Power Failure
„ Locating a paper jam
Clearing a Paper Jam
‰ Tips on removing the jammed paper
„ Clearing a paper jam
„ Paper jam in the Reversing Automatic Document Feeder
‰ If paper jams occur frequently
Under the guide plate
„ Paper jam in the External Large Capacity Feeder optional
Clearing a Paper Jam
„ Paper jam in the drawer feeding portion
„ Paper jam in the right side of the equipment
„ Paper jam in the bypass tray
‰ Transport unit
‰ Fuser unit
Be careful not to cut yourself on the paper
„ Paper jam in the duplexing unit
Close the bypass tray
Clearing a Paper Jam
When the Hole Punch Unit is not installed
Clearing a Paper Jam
„ Paper jam in the Saddle Stitch unit optional
Clearing a Paper Jam
Push down the two green levers
Close it by pressing the two knobs
‰ Side receiving tray
„ Paper jam in the receiving unit ‰ Receiving tray
‰ Receiving tray lower cover
„ Paper jam in the bridge unit
„ Clearing paper jams caused by a wrong paper size setting
‰ Jam when making copies or prints using a drawer
Clearing a Paper Jam
‰ Jam when making copies or prints using the bypass tray
‰ Jam when printing from the FAX
‰ Jam when making copies or prints
„ Clearing paper jams caused by a wrong paper type setting
Clearing a Paper Jam
‰ Jam when printing from the FAX
Clearing a Paper Jam
„ Staple jam in the Finisher
Clearing a Staple Jam
„ Staple jam in the Saddle Stitch unit
Clearing a Staple Jam
Return the Saddle Stitch unit to its original position
Never attempt to incinerate toner cartridges
Replacing a Toner Cartridge
Replacing a Toner Cartridge
Replacing a Toner Cartridge
„ Replacing a Near Empty toner cartridge
Replacing a Toner Cartridge
Press Finish
Never attempt to incinerate waste toner boxes
Replacing the Waste Toner Box
Replacing the Waste Toner Box
„ Refilling the Finisher staples
Refilling With Staples
„ Refilling the Saddle Stitch unit staples
Press down the transparent cover of the cartridge
Return the Saddle Stitch unit to its original position
Cleaning the Hole Punch Dust Bin
Troubleshooting for Copying
Problem Description Cause Corrective Action
Copying Problems
Guide
Page
Troubleshooting for Printing
„ Clearing print job errors
Print Job Problems
Problem Description
„ Cannot print port setting problems
Printer Driver Problems
„ Cannot print Snmp Community Name problems
„ Command line options not processed
„ Cannot print a job as expected using PS3 printer driver
„ Retrieval of printer configuration failed
„ Cannot print with SMB print
Network Connection Problems
„ Cannot print properly with AppleTalk print
„ Checking the client status
Client Problems
„ Startup page not printed
Hardware Problems
„ Print jobs not output
Troubleshooting for Scanning
„ Cannot E-mail my scans
Scanning Problems
„ Cannot find the data saved in the shared folder
Troubleshooting for e-Filing
„ e-Filing Web Utility terminates the session
Filing Web Utility Problems
„ Numerous sub windows repeatedly appear
Message Corrective Action
„ Error messages
Filing Web Utility Problems
Troubleshooting for Network Connections
„ Cannot locate the equipment in the network
Locating the Equipment in the Network
„ Cannot locate the equipment with Local Discovery
Check the network settings following the checklist below
„ Equipment does not respond to ping command
„ Ldap authentication takes a long time
Ldap Search and Authentication Problems
Printing Problems Network Related
„ Novell print in a NetWare environment
„ IPP print in a Windows operating system environment
„ UNIX/Linux environment
„ Macintosh environment
„ N/W-Fax Driver Installation Error Messages
Network Fax N/W-Fax Driver Problems
‰ Setup needs to copy Windows NT files
‰ Client software CD now required
‰ Location does not contain information about your hardware
‰ Problem with the current printer setup
‰ This port is currently in use
‰ Fax transmission cannot be performed with a cover sheet
Page
Checking the Equipment Status
Printer Error
Hardware Status Icons on TopAccess Device Tab
Paper Empty
TopAccess Message Corrective Action
Error Messages
Documents in the Scan folder have been deleted by a user
MFP
Error Messages
„ Error codes on print jobs
Error Codes
A2A1
„ Error codes on transmission and reception
Device name
3D20
„ Error codes on scan jobs
Save as File
Store to e-Filing
Perform the print with the administrator’s password. If
When Something is Wrong with the Equipment
„ General operations
When You Think Something Is Wrong With the Equipment
„ Originals and paper
Scanning area surface of the long rectangular glass
Regular Maintenance
Index
User information
FC-5520C/6520C/6530C OME080006C0
Multifunctional Digital Color Systems
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