Toshiba 5520c manual

MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS

Troubleshooting Guide

Contents

Main Page Preface 1 Preface How to read this manual Symbols in this manual Screens Trademarks Page CONTENTS Chapter 1 TROUBLESHOOTING FOR THE HARDWARE Chapter 2 TROUBLESHOOTING FOR COPYING Chapter 3 TROUBLESHOOTING FOR PRINTING Chapter 4 TROUBLESHOOTING FOR SCANNING Chapter 5 TROUBLESHOOTING FOR e-Filing Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Page Page HARDWARE 8 Messages Displayed on the Touch Panel Messages Displayed on the Touch Panel When a message appears on the touch panel, see the table below to solve the problem. Messages Displayed on the Touch Panel 9 10 Messages Displayed on the Touch Panel Error Codes Clearing a Paper Jam 11 Clearing a Paper Jam Locating a paper jam Clearing a paper jam Clear the paper jam After clearing the jam, close all the opened covers. Tips on removing the jammed paper Clearing a Paper Jam 13 If paper jams occur frequently Paper jam in the Reversing Automatic Document Feeder Remove the original. Do not touch the fuser unit or the metal portion around it. Do not touch the transfer belt. Page Page Page Page Page Page Page Page Page Page Page Page Paper jam in the Saddle Stitch unit (optional) Page Page Page Page Receiving tray lower cover Page Clearing paper jams caused by a wrong paper size setting Page Page Page Page Clearing paper jams caused by a wrong paper type setting Jam when making copies or prints Page Page Page Page Page Page Page 46 Replacing a Toner Cartridge Replacing a Toner Cartridge Page Page Page Page Page Replacing the Waste Toner Box Page Page Page Page Page Page Page 60 Copying Problems Copying Problems Copying Problems 61 Page Page 64 Print Job Problems Print Job Problems Clearing print job errors Press the [JOB STATUS] which is blinking. Cannot remember the document password for a Private Print job Printer Driver Problems Cannot print (port setting problems) Cannot print (SNMP Community Name problems) Command line options not processed Printer Driver Problems 67 Retrieval of printer configuration failed Cannot print a job as expected using PS3 printer driver Cannot change settings on the [Fonts] tab and the [Configuration] tab 68 Network Connection Problems Network Connection Problems Cannot print with the equipment (network connection problems) Cannot print with SMB print Cannot print properly with AppleTalk print Client Problems 69 Client Problems Checking the client status 70 Hardware Problems Hardware Problems Startup page not printed Print jobs not output Page 72 Scanning Problems Scanning Problems Cannot E-mail my scans Cannot find the data saved in the shared folder Page e-Filing Web Utility Problems e-Filing Web Utility terminates the session Numerous sub windows repeatedly appear Displaying the items in the Contents Frame takes a long time e-Filing Web Utility Problems 75 Error messages See the table below to troubleshoot the problem if a message appears. Message Corrective Action Page CONNECTIONS 78 Locating the Equipment in the Network Locating the Equipment in the Network Cannot locate the equipment in the network I cannot locate the equipment in the network. Locating the Equipment in the Network 79 Cannot locate the equipment with Local Discovery Local Discovery cannot detect the equipment. 80 Locating the Equipment in the Network Equipment does not respond to ping command The equipment does not respond to a ping command. Check the network settings following the checklist below. LDAP Search and Authentication Problems Network shutdown occurs or touch panel disabled after LDAP search LDAP authentication takes a long time 82 Printing Problems (Network Related) Printing Problems (Network Related) Raw TCP or LPR print in a Windows operating system environment SMB print and Point&Print in a Windows operating system environment No Check... Yes No Corrective Action Printing Problems (Network Related) 83 IPP print in a Windows operating system environment Novell print in a NetWare environment 84 Printing Problems (Network Related) Macintosh environment UNIX/Linux environment Network Fax (N/W-Fax) Driver Problems 85 Network Fax (N/W-Fax) Driver Problems N/W-Fax Driver Installation Error Messages Setup needs to copy Windows NT files Client software CD now required File *.DRV on client CD could not be found Page Fax transmission cannot be performed with a cover sheet Page Page Hardware Status Icons on TopAccess [Device] Tab Page 92 Error Messages Error Messages Error Messages 93 94 Error Messages Error Messages 95 96 Error Codes Error Codes Error codes on print jobs Page 98 Error Codes Error codes on transmission and reception Error Codes 99 100 Error Codes Error Codes 101 Error codes on scan jobs 102 Error Codes Error Codes 103 104 Error Codes Page 106 When You Think Something Is Wrong With the Equipment When You Think Something Is Wrong With the Equipment General operations When You Think Something Is Wrong With the Equipment 107 Originals and paper 108 Regular Maintenance Regular Maintenance INDEX