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Toshiba 5520c manual Troubleshooting Guide

Models: 5520c

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Troubleshooting Error messages „ Clearing print job errors Maintenance Copying Problems Power Failure

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MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS

Troubleshooting Guide

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Toshiba 5520c manual Troubleshooting Guide

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Contents

Troubleshooting Guide Page Preface „ How to read this manual ‰ Symbols in this manual‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning When Something is Wrong with the Equipment Contents Troubleshooting for Hardware Messages Displayed on the Touch Panel Message Problem Description Solution Equipment by yourself Power Failure „ Locating a paper jam Clearing a Paper Jam ‰ Tips on removing the jammed paper „ Clearing a paper jam „ Paper jam in the Reversing Automatic Document Feeder ‰ If paper jams occur frequently Under the guide plate „ Paper jam in the External Large Capacity Feeder optional Clearing a Paper Jam „ Paper jam in the drawer feeding portion „ Paper jam in the right side of the equipment „ Paper jam in the bypass tray‰ Transport unit ‰ Fuser unit Be careful not to cut yourself on the paper „ Paper jam in the duplexing unit Close the bypass tray Clearing a Paper Jam When the Hole Punch Unit is not installed Clearing a Paper Jam „ Paper jam in the Saddle Stitch unit optional Clearing a Paper Jam Push down the two green levers Close it by pressing the two knobs ‰ Side receiving tray „ Paper jam in the receiving unit ‰ Receiving tray ‰ Receiving tray lower cover „ Paper jam in the bridge unit „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Clearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX ‰ Jam when making copies or prints „ Clearing paper jams caused by a wrong paper type setting Clearing a Paper Jam ‰ Jam when printing from the FAX Clearing a Paper Jam „ Staple jam in the Finisher Clearing a Staple Jam „ Staple jam in the Saddle Stitch unit Clearing a Staple Jam Return the Saddle Stitch unit to its original position Never attempt to incinerate toner cartridges Replacing a Toner Cartridge Replacing a Toner Cartridge Replacing a Toner Cartridge „ Replacing a Near Empty toner cartridge Replacing a Toner Cartridge Press Finish Never attempt to incinerate waste toner boxes Replacing the Waste Toner Box Replacing the Waste Toner Box „ Refilling the Finisher staples Refilling With Staples „ Refilling the Saddle Stitch unit staples Press down the transparent cover of the cartridge Return the Saddle Stitch unit to its original position Cleaning the Hole Punch Dust Bin Troubleshooting for Copying Problem Description Cause Corrective Action Copying Problems Guide Page Troubleshooting for Printing „ Clearing print job errors Print Job Problems Problem Description „ Cannot print port setting problems Printer Driver Problems„ Cannot print Snmp Community Name problems „ Command line options not processed „ Cannot print a job as expected using PS3 printer driver „ Retrieval of printer configuration failed „ Cannot print with SMB print Network Connection Problems„ Cannot print properly with AppleTalk print „ Checking the client status Client Problems „ Startup page not printed Hardware Problems„ Print jobs not output Troubleshooting for Scanning „ Cannot E-mail my scans Scanning Problems„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing „ e-Filing Web Utility terminates the session Filing Web Utility Problems„ Numerous sub windows repeatedly appear Message Corrective Action „ Error messages Filing Web Utility Problems Troubleshooting for Network Connections „ Cannot locate the equipment in the network Locating the Equipment in the Network „ Cannot locate the equipment with Local Discovery Check the network settings following the checklist below „ Equipment does not respond to ping command „ Ldap authentication takes a long time Ldap Search and Authentication Problems Printing Problems Network Related „ Novell print in a NetWare environment „ IPP print in a Windows operating system environment „ UNIX/Linux environment „ Macintosh environment „ N/W-Fax Driver Installation Error Messages Network Fax N/W-Fax Driver Problems‰ Setup needs to copy Windows NT files ‰ Client software CD now required ‰ Location does not contain information about your hardware ‰ Problem with the current printer setup‰ This port is currently in use ‰ Fax transmission cannot be performed with a cover sheet Page Checking the Equipment Status Printer Error Hardware Status Icons on TopAccess Device Tab Paper Empty TopAccess Message Corrective Action Error Messages Documents in the Scan folder have been deleted by a user MFP Error Messages „ Error codes on print jobs Error Codes A2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When Something is Wrong with the Equipment „ General operations When You Think Something Is Wrong With the Equipment „ Originals and paper Scanning area surface of the long rectangular glass Regular Maintenance Index User information FC-5520C/6520C/6530C OME080006C0 Multifunctional Digital Color Systems

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