Samsung ML-4551ND, ML-4550 manual Troubleshooting, Clearing paper jams

9 Troubleshooting

This chapter provides helpful information for what to do if you encounter an error while using your printer.

This chapter includes:

•Clearing paper jams

•Troubleshooting checklist

•Understanding the status LED

•Understanding display messages

•Toner cartridge-related messages

•Solving general printing problems

•Solving print quality problems

•Common Windows problems

•Common Macintosh problems

•Common PostScript problems

•Common Linux problems

Clearing paper jams

Note

• When removing paper that is jammed in the printer, if possible always pull the paper in the direction that it normally moves so as not to damage internal components. Always pull firmly and evenly; do not jerk the paper. If the paper tears, ensure that all

fragments of paper are removed; otherwise a jam will occur again.

When a paper jam occurs, the Status LED lights red. Open and close the top cover. The jammed paper automatically exits the printer.

If the paper does not exit, check the display on the control panel. The message indicating the corresponding location of the paper jam appears. Refer to the table below to locate the paper jam and to clear it:

Message	Location of Jam	Go To
Paper Jam 0	In the paper feed area	the next
Open/Close Door	(tray 1, optional tray 2,	column
	optional tray 3, optional tray 4,
	multi-purpose tray)
Paper Jam 1	Around the toner cartridge	page 9.3
Open/Close Door
Paper Jam 2	In the paper exit area	page 9.4
Check Inside
Paper Exit Jam 1	Between the toner cartridge	page 9.3
Open/Close Door	and the paper exit area
Paper Tray 2 Jam	In the optional tray 2	page 9.2
Open Tray 2
Paper Tray 3 Jam	In the optional tray 3	page 9.2
Open Tray 3
Paper Tray 4 Jam	In the optional tray 4	page 9.2
Open Tray 4
Duplex Jam 0a	In the duplex area	page 9.4
Check Inside
Duplex Jam 1a	In the duplex area	page 9.5
Open/Close Door

a. Available with the optional duplex unit in the ML-4550 and ML-4551N.

9.1 <Troubleshooting>