Samsung ML-4550, ML-4551ND manual Troubleshooting

Condition	Possible cause	Suggested solutions
Print job is	If using Windows	From the Start menu, choose
extremely	98/Me, the	Settings and Printers. Right-
slow.	Spooling Setting	click the Samsung ML-4550
(Continued)	may be set	Series PCL 6 printer icon,
	incorrectly.	choose Properties, click the
		Details tab, and then choose
		the Spool Settings button.
		Select the desired spool
		setting.
	The computer	Install more memory in your
	may have	printer. See page 10.1.
	insufficient
	random-access
	memory (RAM).
Half the page	The page layout	Simplify the page layout and
is blank.	is too complex.	remove any unnecessary
		graphics from the document.
		Install more memory in your
		printer. See page 10.1.
	The page	Change the page orientation in
	orientation setting	your application. See the
	may be incorrect.	Software Section.
	The paper size	Ensure that the paper size in
	and the paper	the printer driver settings
	size settings do	matches the paper in the tray.
	not match.	Or, ensure that the paper size
		in the printer driver settings
		matches the paper selection in
		the software application
		settings you use.
The paper	There is too much	Remove excess paper from the
keeps	paper in the tray.	tray.
jamming.		If printing on special media,
		use the multi-purpose tray and
		open the rear cover.
	An incorrect type	Use only paper that meets
	of paper is being	printer specifications.
	used.	If printing on special media,
		use the multi-purpose tray and
		open the rear cover.
	An incorrect	Special print media, such as
	output method is	thick paper, should not be
	being used.	printed using the output tray
		(face-down). Use the rear
		cover (face-up) instead.
	There may be	Open the top cover and
	debris inside the	remove the debris.
	printer.

Condition	Possible cause	Suggested solutions
The printer	The printer cable	Disconnect and reconnect the
prints, but	is loose or	printer cable. Try a print job that
the text is	defective.	you have already printed
wrong,		successfully. If possible, attach
garbled, or		the cable and printer to another
incomplete.		computer and try a print job
		that you know works. Finally,
		try a new printer cable.
	The wrong printer	Check the application’s printer
	driver was	selection menu to ensure that
	selected.	your printer is selected.
	The software	Try printing a job from another
	application is	application.
	malfunctioning.
	The operating	If printing from Windows (any
	system is	version), exit to a DOS prompt
	malfunctioning.	and verify functionality with the
		following command: At a C:\
		prompt, type Dir LPT1, and
		press Enter. (This assumes
		you are connected to LPT1.)
		Exit Windows and reboot the
		computer. Turn the printer off
		and then back on again.
Pages print,	The toner	Redistribute the toner
but are	cartridge is	cartridge. See page 8.4.
blank.	defective or out of	If necessary, replace the toner
	toner.
		cartridge. See page 8.5.
	The file may have	Check the file to ensure that it
	blank pages.	does not contain blank pages.
	Some parts, such	Contact a service
	as the controller	representative.
	or the board, may
	be defective.
The	The setting in the	Select Download as Bitmap in
illustrations	software	the Advanced Options window
print	application is	of the graphic properties. Print
incorrectly in	wrong.	the document again.
Adobe
Illustrator.

9.10 <Troubleshooting>