Condition | Possible cause | Suggested solutions |
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|
|
A PostScript | Print job may | Make sure that the print job is a |
error page | not be | PostScript job. Check to see |
prints. | PostScript. | whether the software |
|
| application expected a setup or |
|
| PostScript header file to be sent |
|
| to the printer. |
|
|
|
The optional | The printer | Open the PostScript driver |
tray 2 (tray 3 or | driver has not | properties, select the Device |
tray 4) is not | been | Settings tab, and set the Tray2 |
selected in the | configured to | (Tray3 or Tray4) option of the |
driver. | recognize the | Installable Options section to |
| optional tray 2 | Installed. |
| (tray 3 or tray |
|
| 4). |
|
|
|
|
When print a | The resolution | Make sure that the resolution |
document in | setting in the | setting in your printer driver |
Macintosh with | printer driver | matches that in Acrobat |
Acrobat Reader | may not be | Reader. |
6.0 or higher, | matched with |
|
colors print | that in Acrobat |
|
incorrectly. | Reader. |
|
|
|
|
| Common Linux problems | ||
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|
| |
Condition |
| Suggested solutions | |
|
|
| |
|
| • Check if the printer driver is installed in your | |
|
| system. Open Unified Driver Configurator | |
|
| and switch to the Printers tab in Printers | |
|
| configuration window to look at the list of | |
|
| available printers. Make sure that your | |
|
| machine is displayed on the list. If not, | |
|
| please, invoke Add new printer wizard to set | |
The printer doesn’t | up your device. | ||
• Check if the printer is started. Open Printers | |||
print. |
| ||
| configuration and select your machine on | ||
|
| ||
|
| the printers list. Look at the description in | |
|
| the Selected printer pane. If its status | |
|
| contains “(stopped)” string, please, press | |
|
| the OK button. After that normal operation | |
|
| of the printer should be restored. The | |
|
| "stopped" status might be activated when | |
|
| some problems in printing occurred. | |
|
|
| |
Condition | Suggested solutions |
|
|
| Please avoid changing print job parameters |
| (via LPR GUI, for example) while a print job is |
| in progress. Known versions of CUPS server |
I encounter error | break the print job whenever print options are |
“Unable to open | changed and then try to restart the job from |
mfp port device | the beginning. Since Unified Linux Driver |
file!” when printing | locks mfp port while printing, the abrupt |
a document. | termination of the driver keeps the port locked |
| and therefore unavailable for subsequent print |
| jobs. If this situation occurred, please, try to |
| release the mfp port. |
|
|
Common Macintosh problems
Condition | Suggested solutions | |
|
| |
The printer does not | Change the Print Method option to Print | |
print a document from | as Image when you print from Acrobat | |
Acrobat Reader. | Reader. | |
|
| |
The document has | Update your Mac OS to OS 10.3.3 or | |
printed, but the print job | higher. | |
has not disappeared |
| |
from the spooler in Mac |
| |
OS 10.3.2. |
| |
|
| |
The printer does not | Change the Data type option in the | |
print a document from | Adobe Illustrator print menu to Binary. | |
Illustrator on IPP | Or, you can use Appletalk printing. | |
printing. | ||
| ||
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|
