Toshiba Troubleshoot 2C71 Error and Other Common Issues

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Code	Problem Description	Corrective Action
	SMTP authentication error	Confirm that the login name and password are correct.
2C71		If SSL is enabled, make sure that the SSL port number
		is correctly set.
2C72	POP Before SMTP error	Confirm that the POP Before SMTP settings and POP3
		settings are correct.
2C80	Failed to process received Email job	Ask your administrator whether the Internet Fax
		Received Forward is set.
2C81	Failed to process received Fax job	Ask your administrator whether the Fax Received
		Forward is set.
2CC0	Job canceled	(Job was canceled.)
2CC1	Power failure occurred	Make sure that the power cable is connected properly
		and it is inserted securely. Resend the job.
Save as File
2D10, 2D12,	Illegal Job status	Turn the power OFF and then back ON. Retry the scan.
2D13,		If the error still occurs, contact your service
2D20-2D22		representative.
2D11	Not enough memory for saving the scan job	Wait for a while and retry the job. If the error still occurs,
		turn the power OFF and then back ON and retry it.
	An internal error occurred	Turn the power OFF and then back ON, and retry the
2D14		job. If the error still occurs, contact your service
		representative.
2D15	Exceeding maximum file capacity	Divide the file into several files, or retry in a single-page
		format.
	Failed to create directory	Make sure that the access privilege to the storage
		directory is writable and also the disk in the directory
		has enough space, and then retry the job. If more than
2D30		one job is performed simultaneously, the error may
		occur because the disk temporarily runs out of space. In
		this case, wait for a while and retry the job. If the error
		still occurs, turn the power OFF and then back ON, and
		then retry it.
	Failed to create file	Make sure that the access privilege to the storage
		directory is writable and also the disk in the directory
		has enough space, and then retry the job. If more than
2D31, 2D33		one job is performed simultaneously, the error may
		occur because the disk temporarily runs out of space. In
		this case, wait for a while and retry the job. If the error
		still occurs, turn the power OFF and then back ON, and
		then retry it.
	Failed to delete file	Make sure that the access privilege to the storage
2D32		directory is writable and then retry the job. If the error
		still occurs, turn the power OFF and then back ON, and
		then retry it.
	Failed to convert image file format	When this error occurs by converting the Slim PDF
		format, retry the scan. If the error still occurs, specify
		the general PDF format.
2D40		When this error occurs by converting other than the
		Slim PDF format, turn the power OFF and then back
		ON. Then retry the scan. If the error still occurs, contact
		your service representative.
2D43	Encryption error. Failed to create a file	If the error still occurs after retrying, turn the power OFF
		and then back ON. Then retry it.
	Creating a file was not allowed.	Creating an unencrypted file was not allowed.
2D44		Configure the encryption settings and retry the failed
		job.
		To create an unencrypted file, consult the administrator.
	Failed to copy file	Turn the power OFF and then back ON. Retry the scan.
2D60		If the error still occurs, contact your service
		representative.

102 Error Codes