7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

„Error codes on scan jobs

The error indications on scan jobs are done as follows:

yOn TopAccess log list, messages indicating the status are displayed.

yOn the touch panel of the equipment, error codes are displayed. See the listings below.

Error Code

Problem Description

Corrective Action

 

 

 

Email

 

 

 

 

 

2C10, 2C12,

Illegal Job status

A system error has occurred during sending of an

2C13,

 

email. Retry it. If the error still occurs, contact your

2C20-2C22

 

service representative.

 

 

 

 

Not enough memory

When there are running jobs, perform the job in error

2C11, 2C62

 

again after the completion of the running jobs. If the

 

error still occurs, turn the power OFF and then back

 

 

 

 

ON, and perform the job again.

 

 

 

2C14

Invalid parameter specified

Make sure that you specify the settings correctly and try

 

again.

 

 

 

 

 

2C15

Message size exceeded limit or maximum size

You are sending too many documents at a time. Send

 

your documents separately.

 

 

 

 

 

 

Disk access error

When there are running jobs, perform the job in error

2C30-2C33

 

again after the completion of the running jobs. If the

 

error still occurs, turn the power OFF and then back

 

 

 

 

ON, and perform the job again.

 

 

 

 

Failed to convert image file format

When this error occurs by converting the Slim PDF

 

 

format, retry the scan. If the error still occurs, specify

 

 

the general PDF format.

2C40

 

When this error occurs by converting other than the

 

 

Slim PDF format, turn the power OFF and then back

 

 

ON. Then retry the scan. If the error still occurs, contact

 

 

your service representative.

 

 

 

2C43

Encryption error. Failed to create a file

If the error still occurs after retrying, turn the power OFF

 

and then back ON. Then retry it.

 

 

 

 

 

 

Creating a file was not allowed.

Creating an unencrypted file was not allowed.

2C44

 

Configure the encryption settings and retry the failed

 

job.

 

 

 

 

To create an unencrypted file, consult the administrator.

 

 

 

 

Failed to read Address Book

Turn the power OFF and then back ON. Retry the job in

2C61

 

error. Reset the data in the Address Book and retry it. If

 

the error still occurs, contact your service

 

 

 

 

representative.

 

 

 

2C63, 2C64

Invalid Domain Address

Ask your administrator to set the IP address.

 

 

 

2C65, 2C66,

Failed to connect to SMTP server

Make sure that the SMTP server is correctly working or

2C69

 

the SMTP server address has been set correctly.

 

 

 

 

Failed to send E-Mail message

Turn the power OFF and then back ON. Retry the scan.

2C6A

 

If the error still occurs, contact your service

 

 

representative.

 

 

 

 

Invalid address specified in From: field

Ask your administrator to check the SMTP

 

 

Authentication method or if there is an illegal character

2C6B

 

in the Terminal mail address. Set the correct SMTP

 

 

Authentication method or delete the illegal character in

 

 

the Terminal mail address.

 

 

 

 

Invalid address specified in To: field

Make sure that there is an illegal character in the

2C6C

 

Destination mail address. Delete the illegal character

 

and reset the appropriate Destination mail address,

 

 

 

 

then retry it.

 

 

 

 

NIC system error

Turn the power OFF and then back ON. Retry the scan.

2C6D

 

If the error still occurs, contact your service

 

 

representative.

 

 

 

2C70

SMTP service is not available

Ask your administrator whether the SMTP service is

 

enabled.

 

 

 

 

 

Error Codes 101

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Toshiba 5520c manual „ Error codes on scan jobs