Toshiba Printer Error Codes: 2C15, 2C69, Failed to Send Email, and More

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

„Error codes on scan jobs

The error indications on scan jobs are done as follows:

yOn TopAccess log list, messages indicating the status are displayed.

yOn the touch panel of the equipment, error codes are displayed. See the listings below.

Error Code	Problem Description	Corrective Action
Email
2C10, 2C12,	Illegal Job status	A system error has occurred during sending of an
2C13,		email. Retry it. If the error still occurs, contact your
2C20-2C22		service representative.
	Not enough memory	When there are running jobs, perform the job in error
2C11, 2C62		again after the completion of the running jobs. If the
		error still occurs, turn the power OFF and then back
		ON, and perform the job again.
2C14	Invalid parameter specified	Make sure that you specify the settings correctly and try
		again.
2C15	Message size exceeded limit or maximum size	You are sending too many documents at a time. Send
		your documents separately.
	Disk access error	When there are running jobs, perform the job in error
2C30-2C33		again after the completion of the running jobs. If the
		error still occurs, turn the power OFF and then back
		ON, and perform the job again.
	Failed to convert image file format	When this error occurs by converting the Slim PDF
		format, retry the scan. If the error still occurs, specify
		the general PDF format.
2C40		When this error occurs by converting other than the
		Slim PDF format, turn the power OFF and then back
		ON. Then retry the scan. If the error still occurs, contact
		your service representative.
2C43	Encryption error. Failed to create a file	If the error still occurs after retrying, turn the power OFF
		and then back ON. Then retry it.
	Creating a file was not allowed.	Creating an unencrypted file was not allowed.
2C44		Configure the encryption settings and retry the failed
		job.
		To create an unencrypted file, consult the administrator.
	Failed to read Address Book	Turn the power OFF and then back ON. Retry the job in
2C61		error. Reset the data in the Address Book and retry it. If
		the error still occurs, contact your service
		representative.
2C63, 2C64	Invalid Domain Address	Ask your administrator to set the IP address.
2C65, 2C66,	Failed to connect to SMTP server	Make sure that the SMTP server is correctly working or
2C69		the SMTP server address has been set correctly.
	Failed to send E-Mail message	Turn the power OFF and then back ON. Retry the scan.
2C6A		If the error still occurs, contact your service
		representative.
	Invalid address specified in From: field	Ask your administrator to check the SMTP
		Authentication method or if there is an illegal character
2C6B		in the Terminal mail address. Set the correct SMTP
		Authentication method or delete the illegal character in
		the Terminal mail address.
	Invalid address specified in To: field	Make sure that there is an illegal character in the
2C6C		Destination mail address. Delete the illegal character
		and reset the appropriate Destination mail address,
		then retry it.
	NIC system error	Turn the power OFF and then back ON. Retry the scan.
2C6D		If the error still occurs, contact your service
		representative.
2C70	SMTP service is not available	Ask your administrator whether the SMTP service is
		enabled.

Error Codes 101