Error Code

Cause & Message

Corrective Action

 

 

 

 

 

3E20

POP3 server communication timeout

Ask your administrator that the POP3 server

 

 

 

works properly and the LAN cable is

 

 

 

connected to the server.

 

 

 

 

 

3E30

POP3 login error

Ask your administrator that the POP3 user

 

 

 

name and password is set correctly.

 

 

 

 

 

3F00, 3F10,

File I/O error

Ask the sender to resend the E-mail. If the

 

3F20, 3F30,

 

error still occurs, contact your service

 

3F40

 

representative.

 

 

 

 

 

Scan Job

 

 

 

 

 

 

 

Error Code

Cause & Message

Corrective Action

 

 

 

 

 

SCAN TO E-MAIL

 

 

 

 

 

 

2C10, 2C12,

Illegal Job status

A system error has occurred during sending

 

2C13,

 

an E-mail. Retry it. If the error still occurs,

 

2C20-2C22

 

contact your service representative.

 

 

 

 

 

2C11, 2C62

Not enough memory

Make sure there is enough memory to send

 

 

 

the scan job.

 

 

 

 

 

2C14

Invalid parameter specified

Make sure you specify the settings correctly

 

 

 

and try again.

 

 

 

 

 

2C15

Message size exceeded limit or

You are sending too many documents at a

 

 

maximum size

time. Send your documents separately.

9

 

 

 

2C30

Failed to create directory

Make sure that the access privilege to the

 

 

storage directory is writable and the server or

 

 

 

local disc has a sufficient space. Then retry

 

 

 

the scan.

 

 

 

 

 

2C31, 2C33

Failed to create file

Make sure that the access privilege to the

 

 

 

storage directory is writable and the server or

 

 

 

local disc has a sufficient space. Then retry

 

 

 

the scan.

 

 

 

 

 

2C32

Failed to delete file

Turn the power OFF and then back ON. Retry

 

 

 

the scan.

 

 

 

 

 

2C40

Failed to convert image file format

Turn the power OFF and then back ON. Retry

 

 

 

the scan. If the error still occurs, contact your

 

 

 

service representative.

 

 

 

 

 

2C61

Failed to read AddressBook

Turn the power OFF and then back ON. Retry

 

 

 

the job in error. Reset the data in the Address

 

 

 

Book and retry it. If the error still occurs,

 

 

 

contact your service representative.

 

 

 

 

 

2C63, 2C64

Invalid Domain Address

Ask your administrator to set the IP address.

 

 

 

 

 

207

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Toshiba 350, 450 manual 207, Scan Job Error Code Cause & Message Corrective Action