Simple Troubleshooting, Equipment does not Start | Toshiba 450, 350

2. SIMPLE TROUBLESHOOTING

Check the following items and, if the problem still occurs, call your service representative for assistance.

NEVER attempt to repair, disassemble or modify the equipment by yourself. You could cause a fire or get an electric shock.

ALWAYS contact your service representative for maintenance or repair of the internal parts of the equipment.

Equipment does not Start

Item to be checked	Countermeasure	Reference page

Is the power cord plug securely	Insert the power cord plug until		-
inserted in the outlet?	it comes to a stop.

Is the front cover firmly closed?	Close the cover properly.	"1.DESCRIPTION OF EACH
		COMPONENT"	Page 20

Display does not Change when Buttons or Icons are Pressed

	Item to be checked	Countermeasure	Reference page

	Is the copier in the energy	Press the [ENERGY SAVER] or	"Control Panel"	Page 23,
	saving mode (Automatic	[START] button on the control	"3.SWITCHING TO THE ENERGY-
	Energy Saving mode)?	panel to clear the mode.(It takes	SAVING MODE"	Page 33
		a while for the copier to become
		ready.)

	Is the power ‘OFF’ because	Press the [START] button to	See the [User Functions Guide].
	the weekly timer is functioned?	return the power ‘ON’.

	Is the department code keyed	Key in the correct department	"Controlling the Use of the Copier with
	in?	code.	Department Codes" Page 32

13	Is the “Warming up” message	Wait until the copier becomes	"2.TURNING ON THE POWER
13	displayed?	ready.	SWITCH" Page 30

286 13.MAINTENANCE

Image 288

Toshiba 450 Simple Troubleshooting, Equipment does not Start, Display does not Change when Buttons or Icons are Pressed

Contents

Page EPA Energy Star MFD Table of Contents Table of Contents Filing Page Machine Noise Information Toshiba Quality is Second to None Supplies/Parts TonerGeneral Copier Kind Advice PrefaceTip Features of the e-STUDIO350/450 General Precautions When Installing or MovingPage Other Points 10cm 10cm 80cm When Using the Multifunctional Digital Systems Other Points During Maintenance or Inspection When Handling Supplies Disclaimer Notice Page Before Using 1 Equipment Description of Each Component Main Components Optional Equipment Offset tray MJ-5005Job separator MJ-5004 Large capacity feeder KD-1012 Saddle-stitch finisher MJ-1024 Multi-staple finisher MJ-1023Single-staple finisher MJ-1022 for e-STUDIO350 only Hole punch unit MJ-6004 Control Panel Access button Error lampPrint DATA/MEMORY RX/FAX communication Interrupt button When Fixing the Angle of the Control Panel Angle of the control panel is fixed at 7 degrees Function setting area Touch PanelMessage Display Touch-buttons Settings set functions confirmation button Clearing the Functions Selected Automatic Function Clear Turning on the Power Switch Turning on/off the PowerTurning off the Power Shutting down About 20 seconds later, the equipment Will be ready To cancel the shutdown operation, press the no button Controlling the Use of the Copier with Department Codes Key in a registered department code 5- digit Switching to the ENERGY-SAVING Mode Before Using Equipment HOW to Make Copies Setting Copy Paper Acceptable Copy Paper Types and SizesFeeder Paper Type Paper Size Maximum sheet capacity LD, LG, LT, LT-R Paper Type Toshiba Recommendation Paper Weight Handling and Storing Paper3478/ZWECK-AVERY Setting Copy Paper Adjust the side guides with both hands Push the drawer straight into the copier Until it comes to a stopPage Setting the Drawer for Special Uses Place paper face up in the drawersPage Drawers can be set for the sheet insertion Setting Originals Acceptable Original Types and SizesMaximum Number of Sheets that can be Stored Setting Originals Page Correctly fed Continuous Feed Mode Inside the Single-feed Mode General Copying Procedures Initial default SettingsCopying Procedure Place paper in the drawers Place the originals Select the copy modes as requiredPress the Start button When Coming Across the Situations below Place the next original, and press the Start button Auto JOB Start JOB Preset Setting Auto Job StartPlace the originals Select the copy mode Confirming and Canceling Auto Job Start Canceling auto job start Interrupt Copying Press the Interrupt buttonReplace the original with a new one Stopping the Copy Operation Bypass Copying Bypass Copying See Setting the Other Size button Press the Start button Bypass Copying on Non-Standard-Size Paper Press the Start button Storing a Non-Standard Size in Memory Press the desired memory number button HOW to Make Copies Setting of Basic Copy Modes Paper Selection Automatic Paper Selection APS Press the Start button Press the Start button Setting the Other Size button Setting the Mixed Original Size To make duplex copying, select the automatic magnification Reduction and Enlargement Copying Press the AMS button Reduction and Enlargement Copying Press the Start button Type of Finishing Mode Selecting Finishing ModesFinishing Modes and Finishers Optional Names of each Finisher Optional MJ-1024 MJ-10232 MJ-1022 Names of each Inner Finisher Optional MJ-5004 MJ-5005 Sort/Group Copying PlacePress the Sort or Group button Rotate Sort Mode Setting Staple Sort Mode Place paper in the drawers Staple SortingExample of selecting the Front STAPLE-1 button Maximum Number of Sheets that can be Stapled Single-staple finisher MJ-1022A3, FOLIO, LD, Comp Magazine Sort & Saddle Stitch Mode Booklet Mode Set the paper size Available Conditions for Saddle Stitch 105 g/m2 Hole Punch Mode Optional LD, LG, LT, LT-R, Comp Duplex Copying For Making 1-sided, 2-sided and Book-type Copies Press the Start button Sided Originals to 2-Sided Copies Sided Originals to 2-Sided Copies Place paper in the drawers Press the 2 2 Duplex button Sided Originals to 1-Sided Copies Book-type Originals to 2-Sided Copies Select other copy modes as required Original Mode Copy Density Adjustment Automatic Copy Density ModesPress the Auto button Setting of Basic Copy Modes Image Editing and Image Adjustment Background Adjustment Canceling the Background AdjustmentPage 100 Using the Editing Functions 101 102 103 Press the Start button Creating a Bookbinding Margin 104 Edge Erase 105 Book Centre Erase 106 DUAL-PAGE 107If you need a binding margin, set the right or left margin 108 1/4 109 110 Select the type of the original Magazine Sort from the Editing Menu 111Select the paper type Example of copying a 12-page document 112 Enter button Image Editing 113Trimming/Masking 114 115 Mirror Image 116 Negative/Positive Reversal Y Zoom 117 Cover Copying 118 119 Place paper other than cover paper in the drawers 120 Sheet Insertion Mode 121 122 Press Copied or Blank buttonThan 3 digits for insertion and press SET button Time & Date Stamp 123 Numbering 124 125 Key in the starting page number JOB Build 126Place the originals of the 1st job 127 128 129 Direction of Copy Images in 1 to 2 and 2 to 130 131 132 Pressmenu.the 2 2 Duplex in the basic Continuous Feed Mode Place paper in the drawers CONTINUOUS/SINGLE Original Feeding133 Press the ADF button 134 Press the Sadf button Storing Originals 135 Store to e-FILING 136 137 Press the BOX/FOLDER button 138 10Press the Start button12Press the Function Clear button to finish this job Copy & File 139 140 Select the desired locationSelect the desired file format 141 Entering Letters 142Enter Scanning the Images 143 Scan Setting in the Touch Panel Scanning Procedure Place the originalsSelect the desired scan mode and press the button 144 145 Scan to e-FILING 146 147 148 149 10Press the SCAN! button Scan to File 150 151 Select the file format 152 Press the Enter button Press the SCAN! button 153 Scan to E-MAIL 154 155 Press the E-MAIL to button and select the address 156 Press the Body button and enter the text body, etcPress the File Name button and name the scanned data 157 Press the Edit button and set the original size and type10Set the size of the attached data 158 Internet FAX 159 Precaution for Internet Transmission Internet FAX160 Internet Fax Transmission Overview 161 Setting the Transmission Conditions Sending Internet FAX162 163 164 165 166 167 168 169 170 171 Searching Address Using Ldap Server Press the DIR Service button172 Presspanel. the FAX button on the control 173 Multi-address Transmission 174 Specify the recipientConfirming the Destinations Press the Destination button 175 176 Advanced FunctionSending 2-sided Originals 177 Press the Start button Priority Transmission 178 When POP3* is selected for the Receive Mode When SMTP* is selected for Receive ModeReceiving Internet FAX 179 180 Receiving from POP3 ServerChecking completes Receiving from Smtp Server JOB Status 181 JOB Status 182 Print JOB List 183 184 185 Proof Print JOB 186 187 Private Print JOB 188 189 When Using the Department Codes 190 191 Confirming the Status of FAX/INTERNET FAX JOB 192 Confirming the Status of Scan 193 LOG List 194Print Log 195 Send/Receive Log 196 Scan Log Address Registration from LOG Lists 197 198 Printing SEND/RECEIVE LOG List of FAX 199 Releasing the Print Error Status200 Change the paper size of the drawer to the specified size 201 Error Code 202 Error Code Cause & Message Corrective Action 203 204 205 206 Scan Job Error Code Cause & Message Corrective Action 207 208 209 210 Printer Error Code Cause & Message Corrective Action 211 RFC related Error Code Cause & Message Corrective Action 212 Filing 213 Filing Functions 215 Documents efficiently Setting UP BOX 217 Change the data of the BOX Name and the Password Changing Input Data 219 Deleting BOX Printing Stored Document 221Print the whole Document Select the document to be printed Press the Print button Execute Test Printing Printing the Stored Document with Added/Changed Settings 223Perform steps 1 to 4 of the Print the whole Document Press the Settings button Set printing as required Template 225 Template Recalling Template 227Press the Public Template Group Select the desired template Press the group registered the template you want to recall 229 Registering Template Public Template GroupUser Group 231 Press the Save button Registering the Template in the User Group 233 Enter the data for registering the new user groupPress the empty Template button, Then press the Save button Enter the data requested 10Press the Save button 235 Press the button of Name 1, Name 2 and/or User Name 237 Changing the Data of User Group Press the Name button and/or the User Name button 11 7 Press the Enter button Deleting Template 239 Deleting Template 241 242 11.TEMPLATE When the Graphic Symbols Blink on the Touch Panel 243 244 245 ADD Paper Symbol 246Adding Paper to the Drawers 247 Replace Toner Cartridge Symbol 248 249 Recommendation for Original TonerReplacing the Toner Cartridge Open the front cover 250 251 Insert the cartridge completely Replace Toner BAG Symbol 252Open the front cover Pull the toner bag out carefully Clear Paper Symbol 253 254 255 256 257 258 259 Open the fuser unit cover 260 261 Remove any misfed paper that is inside the relay unit 262 263 264 Paper Misfeed in the Saddle-stitch Finisher optional MJ-1024 265 266 Close the exit cover and the front cover Adding Staples Optional 267Take out the staple cartridge 268 Close the front cover of the finisher 269 Saddle-stitch Finisher MJ-1024 270 Remove the empty staple case and replace it with a new oneReturn the saddle staple to its original position 271 272 Removing Jammed Staples Optional 273 274 Lowerknob. the staple cover while holding 275 276 Return the staple cases to their original Position 277 278 Remove any jammed staples 279 Disposing of the Punched Paper Bits Optional 280 Call Service Symbol Periodic Maintenance Message281 282 Maintenance 283 Weekly Maintenance Power ON/OFF statusDaily Inspection Items for Daily Check Cleaning the Charger Open the front cover Clean the charger285 Simple Troubleshooting Display does not Change when Buttons or Icons are PressedEquipment does not Start Item to be checked Countermeasure Reference 287 Image Density is too LowImage Density is too High Items to be checked Countermeasure Reference Background Adjustment Images are StainedImages are Blurred 289 Images are Partially MissingFunctions cannot be Set 290 13.MAINTENANCE Specifications & Options 291 292 OPC 293 294 Continuous Copying Speed Unit sheets/minB4, FOLIO, LG, Comp Specifications of Options 295Reversing Automatic Document Feeder Large Capacity Feeder 296 Additional Drawer ModuleFOLIO, LD, LG, LT-R Comp 297 MJ-1024 with mixed paper not loadedFOLIO, LD, LG LT-R, Comp 298 Tray Loading Capacity MJ-1023 with mixed paper not loadedST-R FOLIO, LD 299 MJ-1023 with mixed paper loaded 300 Tray Loading Capacity MJ-1022 with mixed paper not loadedA3, FOLIO, LD 301 MJ-1022 with mixed paper loadedBridge Unit Job Separator 302 Offset TrayHole Punch Unit FOLIO, LT, LT-R, LD, LG, Comp Packing List 303 Copying Function Combination Matrix Combination Matrix 1/2 305 Combination Matrix 2/2 306 Index 307Numerics 308 Maintenance 309 310 Setting of Basic Copy Modes Switching to the ENERGY-SAVINGUsing the Editing Functions 311 When the Graphic Symbols Blink On the Touch Panel 312