12.ERROR CODE (Cont.)

 

Error Code

Cause & Message

Corrective Action

 

 

 

 

 

3B20-3B22

Context-Type error

Ask the sender to resend the E-mail with

 

 

 

attached files that are the TIFF format.

 

 

 

 

 

3B30-3B32

Invalid character set

Ask the sender to resend the E-mail in the

 

 

 

ISO-8559-1/2 format.

 

 

 

 

 

3B40-3B42

E-mail decode error

Ask the sender to resend the E-mail.

 

 

 

 

 

3C10-3C13

TIFF analysis error

Ask the sender to resend the E-mail with

 

 

 

attached files that are the TIFF format.

 

 

 

 

 

3C20-3C22

TIFF compression error

Ask the sender to resend the E-mail with

 

 

 

attached TIFF files in the MH, MR, MMR, or

 

 

 

JBIG compression.

 

 

 

 

 

3C30-3C32

TIFF resolution error

Ask the sender to resend the E-mail with

 

 

 

attached TIFF files whose resolution is either

 

 

 

200 x 100, 200 x 200, 200 x 400, 300 x 300,

 

 

 

or 400 x 400 dpi.

 

 

 

 

 

3C40-3C42

TIFF paper size error

Ask the sender to resend the E-mail with

 

 

 

attached TIFF files that can be printed on the

 

 

 

paper available for this equipment.

 

 

 

 

 

3C50-3C52

Offramp transmission error

Ask the sender to specify the correct fax

 

 

 

numbers and resend the E-mail.

 

 

 

 

 

3C60-3C62

Offramp security error

Confirm the fax numbers that are specified in

 

 

 

the received offramp gateway job and ask the

9

 

 

sender to resend the E-mail with correct fax

 

 

numbers.

 

 

 

 

 

3C70

Power failure

Confirm the job is recovered or not. If not, ask

 

 

 

the sender to resend the E-mail.

 

 

 

 

 

3D10

Destination address error

Ask your administrator whether the DNS and

 

 

 

mail server settings are correctly set. If they

 

 

 

are correctly set, ask the sender to confirm

 

 

 

the destination address is correct.

 

 

 

 

 

3D20

Exceeding maximum offramp

Ask the sender to specify up to 40

 

 

destinations

destinations for one offramp gateway job.

 

 

 

The equipment cannot perform the offramp

 

 

 

gateway transmission for more than 40

 

 

 

destinations.

 

 

 

 

 

3D30

Fax unit is not installed

Make sure the Fax unit is installed, or

 

 

 

connected correctly.

 

 

 

 

 

3E10

POP3 server communication error

Ask your administrator that the POP3 server

 

 

 

address is correctly set, or the POP3 server

 

 

 

works properly.

 

 

 

 

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9.JOB STATUS

 

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