6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Locating the Equipment in the Network
Cannot locate the equipment in the network
Problem Description
I cannot locate the equipment in the network.
Corrective Action
Improper settings may cause the problems in locating the equipment in the network. Try the checklist below to detect the cause of the problem. If the problem remains unsolved, contact your service representative.
No. | Check... | Yes | No | Corrective Action |
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1 | Is the startup page printed out? If not, wait until |
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| Set up the proper protocols. |
| the communication comes online. Examine the | Next Step | Ö |
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| protocol settings listed on the startup page. Are | Ø |
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| they correct? |
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2 | Print out a configuration page. Make sure that |
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| Set up the proper protocol if required. |
| there are not any discrepancies or inconsistencies |
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| Once you have located the equipment, configure |
| between the current network settings and your |
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| the port that it is mapped correctly to the device. |
| network environment. Change the network | Next Step | Ö |
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| settings, if necessary. Use the Find Computer | Ø |
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| utility from your Windows computer to locate the |
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| equipment by its device name. Can you find the |
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| equipment? |
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3 | Can you locate other computers connected to the | Next Step |
| Check the network settings on the client computer |
| same network? | Ö | to make sure that they are compatible with the | |
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| network settings on the equipment. | |
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4 | Check the link LED activity on the hub and/or NIC |
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| Contact your service representative. |
| of the equipment and the client machine. Do the | Next Step | Ö |
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| hardware components appear to be functioning | Ø |
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| properly? |
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5 | Make sure that the device name for the |
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| Set up the NetBIOS name of the device correctly. |
| equipment is unique and verify that the WINS |
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| and/or DNS server database are not causing |
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| potential naming conflicts with the network | Next Step | Ö |
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| settings on the equipment. If necessary, change | Ø |
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| the network settings on the equipment. After the |
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| communication comes back online, can you see |
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| the equipment in the network? |
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6 | If the network environment is using complex |
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| Contact your local network support specialist for |
| subnet or supernet structures, is the IP address | End | Ö | further assistance. |
| used by the equipment within the network |
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| structures range of valid addresses? |
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78 Locating the Equipment in the Network
