1 TROUBLESHOOTING FOR THE HARDWARE
5 Close the upper cover.
6 Remove the jammed paper from the bottom of the bridge unit.
1) Open the lower cover by pinching the lever.
2) Remove the jammed paper.
7 Close the lower cover, return the bridge unit to the inside of the equipment, and then close the front cover of the equipment.
Clearing paper jams caused by a wrong paper size setting
Paper jams occur when there is a mismatch between the size of the paper in a drawer or the bypass tray and the size registered for the corresponding drawer or the bypass tray in the equipment. The message “Check paper size setting on control panel for drawer N” or “Check paper size setting on control panel for Bypass” appears on the touch panel.
In this case, just clearing the jammed paper does not prevent another paper jam. Be sure to follow the procedure below. During the operation, the guidance for clearing the paper jam on the touch panel is not displayed. Take notes of the following before operation: where the paper jam occurred and for which drawer the paper size setting is incorrectly registered.
Troubleshooting differs depending on how the paper jam has occurred:
P.34 “Jam when making copies or prints (using a drawer)”
P.36 “Jam when making copies or prints (using the bypass tray)”
P.37 “Jam when printing from the FAX”
