7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Code | Problem Description | Corrective Action |
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| Offramp security error | Confirm that the specified fax numbers are registered in the address |
| book of the equipment. If not, register the fax numbers in the address | |
| book and ask the sender to resend the Email with the correct fax | |
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| |
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| numbers. |
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3C70 | Power failure | Confirm that the job is recovered or not. If not, ask the sender to resend |
| the Email. | |
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| |
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| Destination address error | Ask your administrator whether the DNS and mail server settings are |
3D10 |
| correctly set. If they are correctly set, ask the sender to confirm that the |
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| destination address is correct. |
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| Exceeding maximum offramp destinations | Ask the sender to specify up to 40 destinations for one offramp gateway |
3D20 |
| job. The equipment cannot perform the offramp gateway transmission for |
|
| more than 40 destinations. |
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3D30 | Fax unit is not installed | Make sure that the Fax unit is installed, or connected correctly. |
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| POP3 server communication error | Ask your administrator whether the POP3 server address is correctly set, |
3E10 |
| and whether the POP3 server works properly. If SSL is enabled, make |
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| sure that SSL port number is correctly set. |
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3E20 | POP3 server communication timeout | Ask your administrator whether the POP3 server works properly and the |
| LAN cable is connected to the server. | |
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| |
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3E30 | POP3 login error | Ask your administrator whether the POP3 user name and password are |
| set correctly. | |
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| |
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3E40 | POP3 login type error | Ask your administrator whether the POP3 login type (Auto, POP3, APOP) |
| is set correctly. | |
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| |
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3F00, 3F10, | File I/O error | Ask the sender to resend the Email. If the error still occurs, contact your |
3F20, 3F30, |
| service representative. |
3F40 |
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