7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

TopAccess Message

Corrective Action

 

 

Main Motor Error - Please Contact Service Technician.

Contact your service representative.

 

 

Printer Output Error - Please Contact Service Technician.

Contact your service representative.

 

 

Printer Input Error - Please Contact Service Technician.

Contact your service representative.

 

 

Expired scan documents deleted from share folder.

Expired documents are deleted automatically from the “SCAN”

 

folder in the “SHARE_FILE” folder.

 

 

Expired Sent Fax documents deleted from share folder.

Expired documents are deleted automatically from the “TXFAX”

 

folder in the “SHARE_FILE” folder.

 

 

Expired Received Fax documents deleted from share folder.

Expired documents are deleted automatically from the “RXFAX”

 

folder in the “SHARE_FILE” folder.

 

 

Scanned documents in shared folder deleted upon user’s request.

Documents in the “SCAN” folder have been deleted by a user.

 

 

Sent Fax documents in shared folder deleted upon user’s request.

Documents in the “TXFAX” folder have been deleted by a user.

 

 

Received Fax documents in shared folder deleted upon user’s

Documents in the “RXFAX” folder have been deleted by a user.

request.

 

 

 

Failed to delete file.

The file cannot be deleted from the shared folder.

 

 

Failed to acquire resource.

The file cannot be acquired from the shared folder.

 

 

Document(s) expire(s) in a few days.

There are documents to be deleted in a few days in e-Filing.

 

 

Hard Disk space for Electronic Filing nearly full.

The hard disk has little space available. Delete unnecessary

 

documents to make more space.

 

 

Power failure occurred during e-Filing restoring.

The document could not be stored in e-Filing because of the

 

power failure.

 

 

SMTP Destination Error has been detected in the received mail.

The equipment cannot receive the Email that does not contain the

This mail was deleted.

sender’s Email address. Ask the sender to send the Email again

 

with the sender’s Email address.

 

 

OffRamp Destination limitation Error has been detected in the

The equipment cannot perform the Offramp transmission to more

received mail.

than 40 destinations. Ask the sender to send the Offramp

 

document separately for each of the 40 destinations.

 

 

Fax Unit Error has been occurred in the received mail.

The equipment cannot perform the Offramp transmission without

 

the optional Fax Unit.

 

 

POP3 Connection Error has been occurred in the received mail.

Make sure that the POP3 server is properly running. Make sure

 

that the correct IP address of the POP3 server is assigned.

 

 

POP3 Connection Timeout Error has been occurred in the

Make sure that the network cable is correctly connected. Make

received mail.

sure that the POP3 server is properly running.

 

 

POP3 Login Error has been occurred in the received mail.

Make sure that the correct login name and password are

 

specified.

 

 

POP3 Login Error occurred in the received mail

Make sure that the POP3 login type (Auto, POP3, APOP) is set

 

correctly.

 

 

File I/O Error has been occurred in this mail. The mail could not be

Turn OFF then ON the power and check whether the equipment

received until File I/O is recovered.

can receive the Internet Fax. If the Internet Fax document cannot

 

be received, confirm that any files other than TIFF and text files

 

are attached in the Internet Fax.

 

 

Hard Disk space for File Share nearly full.

The hard disk has little disk space available. Delete unnecessary

 

documents to make the hard disk space.

 

 

Domain - General Failure during Authentication

Verify the Network Settings again and retry connecting to the

 

domain controller.

 

 

Domain - Invalid User Name or Password

Check the user name and password. Note that they are case-

 

sensitive.

 

 

Domain - Server not present in Network

The server is not on network or it could not be located. Also check

 

the DNS and DDNS settings on TopAccess.

 

 

Domain - User account is disabled on Server

Check the User attributes on the server. This can be verified in ->

 

Active Directory Users and Computers.

 

 

Domain - User account has expired and cannot be used for logon

Change the account expiration date and retry again. The

 

expiration date can be modified from Active Directory Users and

 

Computers.

 

 

Domain - User account is locked and cannot be used for logon

The lockout duration could be specified in account lockout

 

security policy. If so, retry after the lockout duration.

 

 

Domain - Invalid logon hours for the User

The administrator has set restrictions on the logon hours. The

 

logon hours can be modified from Active Directory Users and

 

Computers.

 

 

Error Messages 93

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Toshiba 5520c manual Documents in the Scan folder have been deleted by a user