1 TROUBLESHOOTING FOR THE HARDWARE
Message | Problem Description |
|
| Solution |
|
|
| ||
POWER FAILURE | A job was interrupted by a power | The print or fax job may be incomplete. Press [JOB | ||
| failure or some other reason. | STATUS] to check whether any jobs are unfinished. | ||
|
| To clear the message, press the [FUNCTION CLEAR] | ||
|
| button twice. | ||
|
|
| ||
ERASING DATA | The Data Overwrite Enabler (optional) | This message is displayed if the Data Overwrite | ||
| is clearing the data. | Enabler (optional) is installed. You can operate the | ||
|
| equipment while the message is displayed. | ||
|
|
| ||
Check paper size setting on touch | Paper jam occurred because of a | Register the paper size correctly. Just clearing the | ||
panel for Bypass tray | mismatch between the paper size | paper jam does not prevent another paper jam. | ||
| placed in the bypass tray and the size | P.33 “Clearing paper jams caused by a wrong | ||
| registered for the bypass tray in the | paper size setting” | ||
| equipment. |
|
|
|
|
|
| ||
Set the paper on the bypass tray | The paper placed on the bypass tray | Remove the jammed paper and set the paper again. | ||
again. | jammed. |
|
|
|
|
|
| ||
Check the direction or size of the | The direction or the size of the paper | Check the direction and the size of the paper and then | ||
paper on the bypass tray and press | placed on the bypass tray is incorrect. | replace it on the bypass tray. | ||
START |
|
|
|
|
|
|
| ||
Reboot the machine | An error occurred in the equipment | Rebooting the equipment may correct the error. To | ||
| and it stopped normal operation. | reboot the equipment, turn the main power switch off | ||
|
| and then on. | ||
|
|
| ||
Toner near Empty (***) | A toner is running out. “***” indicates | Check the color of the toner on the touch panel and | ||
| the color. | prepare the toner cartridge. | ||
| (The colors are shown in | (About another 4000 copies can be made after this | ||
| abbreviations when two or more | message appears.) | ||
| toners are running out: Y: yellow, |
|
|
|
|
|
|
| |
| M:magenta, C:cyan, and K:black) |
|
|
|
|
| y Replace a toner cartridge after the message | ||
|
|
| ||
|
|
| “Install new *** toner cartridge” is displayed. | |
|
|
| y Black and white printing is available while the | |
|
|
| other colors have run out. Neither color nor | |
|
|
| black and white printing can be done when | |
|
|
| the black toner has run out. | |
|
|
| y If you replace a toner cartridge with a new one | |
|
|
| while some toner remains, make sure to clear | |
|
|
| the counter. This is necessary for the | |
|
|
| equipment to display the next “Toner near | |
|
|
| Empty” message at the proper time. For the | |
|
|
| procedure, see below. | |
|
|
| P.49 “Replacing a “Near Empty” toner | |
|
|
| cartridge” | |
|
|
| ||
Confirm waste toner box is attached | The waste toner box is not securely | Confirm the waste toner box is securely mounted and | ||
and close waste toner box cover | attached or the waste toner box cover | close the waste toner box cover. | ||
| is open. | P.52 “Replacing the Waste Toner Box” | ||
|
|
| ||
Dispose of used toner | The waste toner box is full. | Replace the waste toner box following the guidance | ||
|
| displayed on the touch panel. | ||
|
| P.52 “Replacing the Waste Toner Box” | ||
|
|
| ||
Please Empty Hole Punch Waste | The Hole Punch Unit dust bin is full. | Remove the paper punchings. | ||
|
| P.58 “Cleaning the Hole Punch Dust Bin” | ||
|
|
| ||
Not enough Work Space to store | Internal memory available ran out | To print out the data for the originals stored (scanned) | ||
originals | while scanning. | until the message appeared, press [YES] on the touch | ||
Will you print out stored originals? |
| panel. To delete the stored data, press [NO]. | ||
|
|
| ||
The number of originals exceeds the | The number of originals to be | Reduce the number of originals to be scanned, and | ||
limits. | scanned has exceeded the limit of | try again. | ||
The scanned data are deleted. | 1000 sheets during scanning. (The |
|
|
|
| magazine sort or page number |
|
|
|
| function is used.) |
|
|
|
|
|
| ||
The number of originals exceeds the | The number of originals to be | To print out the data for the originals stored (scanned) | ||
limits. | scanned has exceeded the limit of | until the message appeared, press [YES] on the touch | ||
Will you copy stored originals? | 1000 sheets during scanning. | panel. To delete the stored data, press [NO]. | ||
|
|
|
|
|
Error Codes
The error codes indicating the status of the equipment may appear on the touch panel. You can find the listings of these codes in Chapter 7.
P.96 “Error Codes”
