Troubleshooting

Your device is hot to the touch

When you use applications that require more power or use applications on your device for an extended period of time, your device may feel hot to the touch. This is normal and should not affect your device’s lifespan or performance. If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre.

Error messages appear when launching the camera

Your device must have sufficient available memory and battery power to operate the camera application. If you receive error messages when launching the camera, try the following:

Charge the battery or replace it with a battery that is fully charged.

Free some memory by transferring files to a computer or deleting files from your device.

Restart the device. If you are still having trouble with the camera application after trying these tips, contact a Samsung Service Centre.

Photo quality is poorer than the preview

The quality of your photos may vary, depending on the surroundings and the photography techniques you use.

If you take photos in dark areas, at night, or indoors, image noise may occur or images may be out of focus.

Error messages appear when opening multimedia files

If you receive error messages or multimedia files do not play when you open them on your device, try the following:

Free some memory by transferring files to a computer or deleting files from your device.

Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file.

Ensure that the file formats are supported by the device. If a file format is not supported, such as DivX or AC3, install an app that supports it. To confirm the file formats that your device supports, visit www.samsung.com.

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Samsung SM-T360NNGANEE, SM-T360NNGAXEF, SM-T360NNGAITV, SM-T360NNGAPHE, SM-T360NNGATPH manual Your device is hot to the touch

SM-T360NNGAXEF, SM-T360NNGASER, SM-T360NNGASEB, SM-T360NNGAPHE, SM-T360NNGAXSK specifications

The Samsung SM-T360NNGATPH and SM-T360NNGAPHE represent a powerful addition to Samsung's line of tablets, specifically designed to cater to the needs of both professionals and casual users. These models embody a perfect blend of performance, usability, and portability, making them ideal choices for those seeking a versatile mobile computing experience.

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