Touch screen responds slowly or improperly | Samsung SM-T9000ZWAILO

Troubleshooting

The touch screen responds slowly or improperly

•If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

•The touch screen may malfunction in humid conditions or when exposed to water.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is upgraded to the latest version.

•If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close applications or reinsert the battery and turn on the device to regain functionality. If your device is frozen and unresponsive, press and hold the Power button for more than 7 seconds to reboot.

If this does not solve the problem, perform a factory data reset. On the Applications screen, tap Settings →General →Backup and reset →Factory data reset →Reset device → Erase everything. Before performing the factory data reset, remember to make backup copies of all important data stored on the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

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Samsung SM-T9000ZWAILO, SM-T9000ZKAILO manual Touch screen responds slowly or improperly

Contents

SM-T900 About this manual About this manual Instructional icons Copyright Trademarks Table of Contents Travel & local Device layout Getting started Buttons Package contents Charging with the charger Charging the battery Checking the battery charge status Inserting a memory card Reducing the battery consumption Removing the memory card →Settings →General →Storage →Unmount SD card Formatting the memory card Turning the device on and off Switching to silent mode Adjusting the volumeHolding the device Locking and unlocking the device Basics Indicator iconsIcon Meaning Finger gestures Using the touch screenTapping Dragging Tapping and holding Flicking Double-tapping Rotating the screen Control motionsPinching Tilting Panning to browse Sweeping Palm motionsCovering Samsung Smart Pause Using Multi Window Launching applications in a split screen Multi Window Using a split screen Multi Window Basics Sharing content between applications Creating a Multi Window combination Using a pop-up Multi Window Notifications →Blocking mode Viewing all applications Home screen To return to the Home screen, press the Home button Adding an item Using the Classic home screen Adding or removing a panel from the Classic home screen Setting wallpaper Adding a widget or panel Using the Content home screen Removing a panel from the Content home screen Adjusting widget size Applications screen Disabling applications Using applicationsOpening an application Opening from recently-used applications Entering text HelpChanging the keyboard type Changing the keyboard type Entering uppercaseChanging language keyboards Handwriting Turning Wi-Fi on and off Connecting to a Wi-Fi networkEntering text by voice Copying and pasting Adding Wi-Fi networks Joining Wi-Fi networksActivating Wi-Fi Certified Passpoint Forgetting Wi-Fi networks Setting up user profiles Setting up accountsAdding accounts Removing accounts Transferring files Connecting with Samsung Kies Connecting as a media device Connecting with Windows Media PlayerDevice MTP Setting a PIN Setting a patternSecuring the device Upgrading the device Setting a passwordUnlocking the device Upgrading with Samsung Kies Upgrading over the air → Update Contacts CommunicationManaging contacts Displaying contacts Searching for contactsMoving contacts Moving contacts to Google Favourite contacts Importing and exporting contactsImporting contacts Exporting contacts Creating a group Contact groupsAdding contacts to a group Managing groups Business card Setting up email accountsSending messages Reading messages Sending scheduled messages Google Mail Labels Google+ Hangouts Twitter Photos Internet Web & network History ChromeSaved pages Links Syncing with other devices Bluetooth Screen Mirroring Pairing with other Bluetooth devicesSending and receiving data Creating a meeting session MeetingTap Create meeting Check the network Tap Join meeting Joining a meeting Host screen Using the Meeting session screen Displaying the whiteboard When the host is disconnected When the network connection fails during a meetingWhen the attendees are disconnected Closing or exiting the meeting WebEx Before using this applicationSigning up for an account WebEx screen appears on the device Tap →Connect using Internet Tap →Invite by email Inviting people to a meeting Joining a meeting by session number Joining a meeting sessionTap →Join by number Joining a meeting from an invitation email Joining a meeting by selecting one in My Meetings Joining a meeting by calling a session phone number Running a meetingRunning a video meeting Running an audio meeting Sharing the screen Stopping the screen sharing featureChanging the presenter Tap Make presenter Tap →End meeting or Leave meeting Remote PC Registering the device Tap Check connection Registering a computer Tap Refresh Connection Connecting the device and a computer remotelyTap on computer Controlling the computer on the device Tap →Remote Explorer Transferring files between your device and the computer SideSync Connecting your tablet and a smartphone Web & network Using the virtual smartphone screen Moving the virtual smartphone screen Adjusting the size of the virtual smartphone screen Entering text Playing music or videos on the tablet Copying files from the smartphone to the tablet Copying files between devicesCopying files from the tablet to the smartphone Setting programme reminders Connecting to a TVWatchON Watching TV Music MediaPlaying music Creating playlists Setting a song as alarm ringtonePlaying music by mood Taking photos CameraTaking a photo Camera etiquette Shooting mode Panoramic photos Tap Mode →Panorama Taking videos Recording modeApplying filter effects Taking a video Zooming in and out Dual Camera mode Share shot Configuring settings for CameraControlling the camera remotely Media Shortcuts GalleryViewing images Zooming in and out Playing videos Viewing images using the motion featureTrimming segments of a video Editing images Favourite images Modifying imagesDeleting images Sharing images Using Tag buddy Setting as wallpaperTagging faces Deleting videos Video YouTube Using Popup Video playerSharing videos Watching videos Businessweek+ FlipboardNYTimes SketchBook for Galaxy Play Store Application & media stores Play Books Samsung Apps Play Music Play Movies & TVPlay Games Play Newsstand Creating notes UtilitiesComposing notes 109 Editing handwritten notes Using the eraser tool Viewing note pages Inserting multimedia filesInserting an image or video with frame Inserting map information Viewing pages preview Editing notes PlannerSearching for notes Creating events or tasks Changing calendar type Syncing with Google CalendarSearching for events or tasks Deleting events or tasks Cloud DropboxSyncing with the Samsung account Hancom Viewer DriveBacking up or restoring data Syncing with Dropbox Reading documents Searching documentsWord processor Spreadsheet Presentation Alarm World Clock Voice Calculator Finder Using wake-up commands on the locked screenGoogle Searching the device My Files Voice SearchGoogle Now Viewing files Searching for a file Changing the view modeViewing storage information Creating folders DownloadsAdding shortcuts to folders Adding FTP server shortcuts to the device Knox Evernote Maps Travel & localSearching for locations Getting directions for a destination About Settings SettingsWi-Fi Setting Wi-Fi sleep policy Flight mode BluetoothSetting Network notification Wi-Fi Direct More networks LocationNearby devices Printing Screen Mirroring DeviceSound Display Multi window Screen modeLock screen Font WallpaperNotification panel Accessibility Text-to-speech options Blocking mode Controls DefaultLanguage and input Language Voice recogniser Google voice typingVoice search Mouseover Text-to-speech optionsPointer speed Motions Voice controlPalm motion Smart screen General Backup and resetAccounts Cloud Default applications AccessoryBattery Power saving mode Security Storage Security policy updates Google SettingsAbout device Your device displays network or service error messages Troubleshooting Touch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored on the device has been lost English EU /2014. Rev.1.0