Touch screen responds slowly or improperly

Troubleshooting

The touch screen responds slowly or improperly

•If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

•The touch screen may malfunction in humid conditions or when exposed to water.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is upgraded to the latest version.

•If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close applications or reinsert the battery and turn on the device to regain functionality. If your device is frozen and unresponsive, press and hold the Power button for more than 7 seconds to reboot.

If this does not solve the problem, perform a factory data reset. On the Applications screen, tap Settings →Backup and reset →Factory data reset →Reset phone →Erase everything. Before performing the factory data reset, remember to make backup copies of all important data stored on the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

SM-G310HZANATO, SM-G310HZWNDBT, SM-G310HZANDBT, SM-G310HZWNVIT, SM-G310HZANNEE specifications

The Samsung SM-G310HZANSEB and SM-G310HZWNSEB are sleek and stylish smartphones that embody the quality and innovation typical of the Samsung brand. These models are part of the Samsung Galaxy family, designed to meet the needs of users looking for reliable performance, attractive design, and efficient functionality.

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Overall, the Samsung SM-G310HZANSEB and SM-G310HZWNSEB are excellent choices for users seeking a balanced and efficient smartphone experience. Their combination of attractive design, reliable performance, and practical features makes them a compelling option in the competitive smartphone market.