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· English
Problem Action
No sound is output
from the video.
- Click the Voice icon in the video playback page, or check if the voice is
turned On in your smart phone app.
- Depending on the policy of the Internet service provider, the sound output
may not be supported. (in either 3G UDP or Relay mode)
I forgot my Camera
password.
- You must create a new camera password.
- Press and hold the reset button in the rear of the product for at least
5 seconds to reset to the factory default.
- After the factory reset, access the camera and set the Camera password
again.
I want to change my
password and/or
email address.
- After logging in, click < > icon and move to the “Account” page, select
an item (password and/or email address) and make changes as necessary.
Camera will be
connected in a relay
mode.
- Check the UPnP setting of the router.
- Maintain the network upload speed at 500Kbps or higher.
Correct Disposal of This Product
(Waste Electrical & Electronic Equipment)
(Applicable in the European Union and other European countries with separate
collection systems)
This marking on the product, accessories or literature indicates that the product and
its electronic accessories (e.g. charger, headset, USB cable) should not be disposed
of with other household waste at the end of their working life. To prevent possible
harm to the environment or human health from uncontrolled waste disposal, please
separate these items from other types of waste and recycle them responsibly to
promote the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this
product, or their local government office, for details of where and how they can take
these items for environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions
of the purchase contract. This product and its electronic accessories should not be
mixed with other commercial wastes for disposal.
Samsung Techwin cares for the environment at all product manufacturing stages, and
is taking measures to provide customers with more environmentally friendly products.
The Eco mark represents Samsung Techwin’s devotion to creating environmentally
friendly products, and indicates that the product satisfies the EU RoHS Directive.