Symptoms

Troubleshooting

 

 

 

Media Play

I hear no sound when playing a video file from

Check the audio format of the video file.

Function

my USB storage device.

Sound is not available for non-supported formats such as AC3,

 

 

(Only for

 

etc.

SP-F10M)

 

Convert the audio format into a supported format using a video

 

 

 

 

converter.

 

 

 

 

The subtitle is not displayed for video that is

Press the [MEDIA.P] button on the screen where video is

 

being played.

being played and check if <Subtitle Setting> is set to <On>.

 

 

To view video with the subtitle function on, the video file must

 

 

contain an external subtitle file.

 

 

For the subtitle file formats supported, please refer to the "4-7

 

 

Supported File Formats" section.

 

 

The subtitle file must be located in the same folder as the video

 

 

file.

 

 

 

 

The <Media Play> function doesn't work.

Reset the <Media Play> mode by pressing the [MENU] button

 

 

and selecting <Setup>→<Reset>→<Media Play>→<Recovery

 

 

Mode>.

 

 

If the problem persists, download the latest version of firmware

 

 

onto your USB device, connect the USB device to the projector

 

 

and run <Setup>→<Reset>→<Media Play>→<System

 

 

Reset>.

 

 

The latest version of firmware can be downloaded from

 

 

"http://www.samsung.com/".

 

 

 

 

Name of a folder or a file and document con-

This can happen when the language of the folder or file differs

 

tents are distorted.

from the language you selected as the display language for the

 

 

product.

 

 

Change to the proper language in <Option>→<Language> on

 

 

the Screen Adjustment menu by pressing [MENU] button.

 

 

 

 

A file can not be opened.

Files that have a format not supported by the product or that

 

 

have security settings might not open. Check the file format in

 

 

"4-7. Supported File Formats" or release the security settings.

 

 

 

 

The font of documents look different from the

This product supports one font. Documents written in other

 

original one.

fonts are converted into the supported font and displayed.

 

 

 

 

The connected USB doesn't work.

Check that USB is connected to USB jack properly. If the con-

 

 

nection is good, the USB icon appears at the right upper part of

 

 

<Media Play> screen.

 

 

Damaged USB devices can not connect and will malfunction.

 

 

Try the USB again after formatting or other USB device.

 

 

Refer to "4-1. USB Connecting a USB Storage Device and

 

 

Precautions" before operating the USB.

 

 

 

 

Files are not copied even though there is

Available space could be smaller than the files you intend to

 

enough space in the internal memory.

copy, delete other files and try to copy.(Available storage

 

 

capacity is 59MB)

 

 

 

Troubleshooting

5-1