Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto Update functions on

the TV's menu (MENU > Support > Software Update > Update now or MENU > Support > Software Update > Auto update).

Issues

Solutions and explanations

 

 

The TV is not powered on.

Make sure that the power cord is connected and that the remote has live batteries and

 

is functioning properly. If the power cord is properly connected and the remote control

 

is operating normally, there might arise a problem with the antenna cable connection,

 

or the cable/set-top box might not be turned on. Check the antenna connection or turn

 

on the cable/satellite box.

 

 

The TV won’t turn on.

Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

 

Make sure that the wall outlet is working.

 

Try pressing the P button on the TV to make sure that the problem is not with the

 

remote. If the TV turns on, refer to “The remote control does not work” below.

 

 

There is no picture/video.

Check the cable connections. Remove and reconnect all cables connected to the TV

 

and external devices.

 

Set the video outputs of your external devices (Cable/set-top box, DVD, Blu-ray etc) to

 

match the TV's input connections. For example, if an external device’s output is HDMI,

 

connect it to an HDMI input on the TV.

 

Make sure that your connected devices are powered on.

 

Be sure to select the correct input source.

 

Reboot the connected device by unplugging it and reconnecting the device's power

 

cable.

 

 

The remote control does not

Replace the remote control batteries. Make sure that the batteries are installed with

work.

their poles (+/–) in the correct direction.

 

Clean the sensor’s transmission window on the remote.

 

Try pointing the remote directly at the TV from 1.5 ~ 1.8 m away.

 

 

The Cable or set-top box remote

Programme the cable or set-top box remote control to operate the TV. Refer to the

control doesn’t turn on/off the TV

Cable or set-top box user manual for the SAMSUNG TV code.

or adjust the volume.

 

 

 

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Samsung UA50J5500ARXUM, UA40J5500ARXSK, UA43J5500ARXUM, UA40J5500ARXUM manual Troubleshooting and Maintenance
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UA50J5500ARXUM, UA40J5500ARXSK, UA43J5500ARXUM, UA40J5500ARXUM specifications

Samsung has always been at the forefront of innovation in the television industry, and its series of LED TVs, including models like the UA55J6300ARXSK, UA40J5500ARXUM, UA48J6300ARXSK, UA48J6300ARXUM, and UA43J5500ARXUM, are a testament to this legacy. Each of these models is designed to deliver stunning visuals, exceptional sound quality, and smart functionalities that enhance the overall viewing experience.

Starting with the UA55J6300ARXSK, this 55-inch Full HD TV utilizes Samsung’s proprietary technology for vibrant colors and deep contrasts. The Wide Color Enhancer feature ensures that users enjoy a broader color palette, enriching every image. Additionally, this model is equipped with Micro Dimming technology, which improves picture quality by adjusting the brightness in different zones of the screen.

Moving to the UA40J5500ARXUM, the 40-inch screen size makes it an ideal choice for smaller living spaces while still providing an immersive viewing experience. This model includes Smart Hub, allowing users easy access to a variety of apps and content, along with the convenience of screen mirroring from other devices. Its Full HD resolution ensures clarity and detail in every scene.

The UA48J6300ARXSK and UA48J6300ARXUM models, featuring 48 inches of screen, share many characteristics with the 55-inch variant. Both models incorporate Smart TV functionalities that enable users to stream content, browse the internet, and utilize social media directly from their screens. The Quad Core processor ensures smooth multitasking and fast navigation through apps, enhancing overall performance.

Completing this lineup, the UA43J5500ARXUM offers a balanced blend of size and features. The 43-inch screen size fits comfortably in most rooms, and like the other models, it supports Full HD resolution. This model also boasts built-in Wi-Fi, allowing users to connect to the internet seamlessly.

Together, these Samsung models exemplify the brand’s commitment to quality with top-end features, including Smart TV technology, advanced picture enhancements, and user-friendly interfaces, ensuring that consumers can enjoy a state-of-the-art viewing experience in any setting. Whether for cinematic adventures or casual streaming, these televisions cater to a variety of viewing needs while delivering reliability and style.
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