Samsung UA40JU6000KXSQ, UA40JU6000KXXV, UA40JU6060KXXV, UA40JU6400KXXV, UA40JU6600KXXV, UA48JU6000KXSQ, UA48JU6000KXXV, UA48JU6060KXXV, UA48JU6400KXXV, UA48JU6600KXXV, UA48JU7000KXXV, UA50JS7200KXXV, UA50JU6400KXSQ, UA55JS7200KXXV, UA55JS8000KXSQ, UA55JS8000KXXV, UA55JU6000KXSQ, UA55JU6000KXXV, UA55JU6060KXXV, UA55JU6400KXSQ, UA55JU6400KXXV, UA55JU6600KXSQ, UA55JU6600KXXV, UA55JU6600KXZN, UA55JU7000KXXV, UA55JU7500KXXV, UA55JU7500KXZN, UA60JS7200KXXV, UA60JU6400KXSQ, UA60JU6400KXXV, UA65JS8000KXSQ, UA65JS8000KXXV, UA65JU6000KXSQ, UA65JU6000KXXV, UA65JU6060KXXV, UA65JU6400KXXV, UA65JU6600KXSQ, UA65JU6600KXXV, UA65JU7000KXXV, UA65JU7500KXXV, UA75JU6400KXXV, UA78JU7500KXSQ, UA85JU7000KXXV Getting Support, Support through Remote Management

Getting Support

Support through Remote Management

(MENU/123) MENU Support Remote Management Try now

If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose your TV remotely. You will need to read and agree to the service agreement before using this feature. A Samsung Electronics technician will then diagnose, repair, and update your TV remotely.

"" This option requires an Internet connection.

What Does Remote Service Do?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.

●● Diagnose your TV

●● Adjust the TV settings for you ●● Perform a factory reset your TV

●● Install recommended firmware updates

Contents

Page Quick Guides Connections Remote Control and Peripherals Smart Features TV Viewing Picture and Sound System and Support Troubleshooting Precautions and Notes Using Smart Hub Connecting to the Internet Setting up Smart Hub Using Smart Hub Page Page Controlling the TV with Your Motion Setting up Motion Control Controlling the TV using motions Page Page Improving the Viewing Experience of Sports Events Activating Sports Mode Editing Channels Running the Edit Channel function Rearranging or deleting channels Playing Multiple Screens Connecting an Antenna (Aerial) Connecting to the Internet Establishing a wired Internet connection Page Establishing a wireless Internet connection Page Connecting to a Network via a Mobile Dongle Page Troubleshooting Internet Connectivity Issues Troubleshooting wired Internet connectivity issues Try now Troubleshooting wireless Internet connectivity issues Page Connecting Video Devices Connecting with an HDMI cable Connecting with a component cable Connecting with a composite (A/V) cable Audio Input and Output Connections Connecting with an HDMI (ARC) cable Connecting with a digital audio (optical) cable Connecting with a stereo audio cable Connecting a Computer Connecting through the HDMI port Connecting with an HDMI-to-DVIcable Connecting through your home network Connecting a Mobile Device Connecting with an MHL-to-HDMICable Using Screen Mirroring Connecting mobile devices without a wireless router (Wi-FiDirect) Connecting a mobile device via Samsung Smart View Changing the input signal with external devices Connection Notes Connection notes for HDMI Connection notes for audio devices Connection notes for computers Connection notes for mobile devices About the Samsung Smart Control Page Page Page Page Page Controlling External Devices with the TV Remote - Using the Universal Remote Setting up the universal remote control Controlling the TV with a Keyboard Connecting a keyboard Using the keyboard Controlling the TV with a Mouse Connecting a USB mouse Using a mouse Connecting a Bluetooth Gamepad Entering Text using the On-ScreenQWERTY Keypad Using additional functions Viewing Multiple Screens or Features with Multi-LinkScreen Using Multi-LinkScreen Page Smart Hub Launching Smart Hub automatically Removing or pinning an item in the Recent group Testing Smart Hub connections Using the Smart Hub Tutorial Resetting Smart Hub Using Smart Hub with a Samsung Account Creating a Samsung account Signing in to a Samsung account Linking your Samsung account to external service accounts Changing and adding information to a Samsung account Deleting a Samsung account from the TV Using the GAMES Service Managing games with the pop-upOptions menu Installing and running a game Managing downloaded or purchased games Page Using the Apps Service Managing Apps with the pop-upOptions menu Installing an app Removing an app from the TV Locking and unlocking apps Updating apps Rearranging apps Rating and sharing a purchased content Using other app features and functions Using the e-Manual Launching the e-Manual Using the buttons in the e-Manual Using the web browser Browsing preferences Using the MY CONTENT Service Read before playing media content Playing multimedia content in a computer or mobile device Playing media content saved on a USB device Buttons and functions available while viewing photos Page Buttons and functions available while viewing videos Page Buttons and functions available while playing music Listening to music in HD quality Functions on the media content list screen Using the NewsON Service News Weather Page Page Page Page Page Controlling the TV using Motions (Motion Control) Testing ambient illumination using the TV camera Activating motion control Page Page Changing the motion control screens Page Page Using Face recognition Registering your face to your samsung account Changing your login method of face recognition Signing in to a Samsung account using face recognition Viewing Digital Broadcast Information at a Glance Using the guide Page Checking current programme info Changing the broadcast signal Checking digital channel signal info and strength Recording Programmes Recording programmes Using the functions available while recording a programme Using the buttons on the remote control while recording a programme Managing the schedule recording list Viewing recorded programmes Page Managing recorded files Setting Up a Schedule Viewing Setting up a schedule viewing for a channel Page Using Timeshift Using the buttons on the remote control while using Timeshift Using the Channel List Page Registering, Removing, and Editing Channels Registering and removing channels Editing registered channels Enabling / Disabling password protection on channels Locking / Unlocking channels Enabling/Disabling Edit Channel Number function Creating a Personal Favourites List Registering channels as favourites Viewing and selecting channels on favourites lists only Editing a Favourites List Using the Edit Favourites screen menu items Page Making Sports programmes More Realistic with Sports Mode Enabling sports mode Choosing the sports type Extracting highlights automatically Using the functions available while watching sports in sports mode Page Viewing a game recorded in sports mode TV-ViewingSupport Features Showing subtitles Enabling Subtitles Setting the preferred languages Scanning for available channels Selecting the broadcast audio language Audio Description Using the Channel Settings Setting the country (area) Tuning broadcast signals manually Fine-Tuningthe screen Transferring channel list Reading digital text Setting satellite system Changing teletext language Adjusting the Picture Quality Choosing a picture mode Adjusting the picture quality Adjusting advanced settings Adjusting picture options Page Page Viewing in 3D Starting 3D Page Adjusting 3D effects Picture Support Functions Viewing a picture-in-picture(PIP) Changing the picture size and position Page Listening to audio only (Picture Off) Resetting the picture mode settings Adjusting the Sound Quality Choosing a sound mode Applying sound effects Using the Sound Support Functions Selecting speakers Listening to TV sound through a Samsung Bluetooth audio device Listening to the TV through Bluetooth headphones Listening to TV sound through a Samsung Multiroom Link compatible speaker Page Enabling digital audio output Listening to 3D audio in 3D mode Resetting all sound settings Setting the Time and Using the Timer Setting the current time Page Using the timers Page Using the Screen Burn Protection and Energy Saving Functions Preventing screen burn Reducing the energy consumption of the TV Page Using Anynet+ (HDMI-CEC) Setting up Anynet+ (HDMI-CEC) Using Anynet+ (HDMI-CEC) Page Updating the TV’s Software Updating the TV’s software to the latest version Updating the TV automatically Protecting the TV from Hacking and Malicious Code Checking the TV and connected storage for malicious code Configuring additional functions Using Other Functions Running the accessibility functions quickly Enabling voice guides for the visually impaired Adjusting the menu transparency White text on black background (high contrast) Enlarging font (for the visually impaired) Learning about the remote control (for the visually impaired) Listening to the TV through Bluetooth headphones (for the hearing impaired) Using the Indian Cinema Mode Changing the menu language Setting up a password Checking Notifications Enabling game mode Richer colours and superior picture quality (BD Wise) Enabling/Disabling sound feedback Locking/Unlocking the Control Stick Showing/Hiding the Samsung logo while booting Enabling the TV to boot faster Enabling/Disabling the front indicators Removing Flickering Registering the TV as a DivX-certifieddevice (watching for pay DivX movies) Restoring the TV to the factory settings Using the TV as a display model (for retail stores) Enabling/ Disabling Data Service function (HbbTV) Connecting to a TV Viewing Card slot To connect the CI CARD Adapter, follow these steps: Page Teletext Feature Page Getting Support Support through Remote Management Finding the contact information for service There Is a Problem with the Picture Testing the picture Page Page I Can't Hear the Sound Clearly Testing the sound I Can't See 3D Images Clearly Testing 3D picture quality There Is a Problem with the Broadcast My Computer Won't Connect I Can't Connect to the Internet The Schedule Recording/Timeshift Function Isn't Working Anynet+ (HDMI-CEC)Isn't Working I Have Trouble Launching/Using Apps My File Won't Play I Want to Reset the TV Other Issues Page Before Using the Recording and Timeshift Functions Before using the recording and Schedule Recording functions Page Before using the Timeshift function Read Before Using 3D Mode 3D precautions Page Page Page Page S Recommendation disclaimer S Recommendation with Voice Interaction S Recommendation Supported Resolutions for 3D Modes HDMI Component Digital channel Videos/Photos Supported Resolutions for each of UHD Input Signals If HDMI UHD Color is set to Off If HDMI UHD Color is set to On Read Before Using Voice, Motion, or Face recognition Precautions for Voice, Motion, and Face recognition Requirements for using Voice, Motion, or Face recognition Page Page Read Before Using Apps Read Before Using the Web Browser Page Read Before Playing Photo, Videos, or Music Files Limitations on use of Photo, Videos, and Music files Supported external subtitles Supported internal subtitles Supported image formats and resolutions Supported music formats and codecs Supported video codecs Page Page Read After Installing the TV Picture sizes and input signals Installing an anti-theftlock Read before setting up a wireless Internet connection Page Read Before Connecting a Computer (Supported Resolutions) IBM MAC VESA DMT Supported Resolutions for Video Signals CEA-861 Read Before Using Bluetooth Devices Restrictions on using Bluetooth Licence Page Glossary