Manuals / Samsung / TV and Video / Televisions

Samsung UA65JS9000KXSQ, UA65JS9000KXSK, UA65JS9000KXZN manual Troubleshooting and Maintenance

Models: UA55JS9000KXXV UA55JS9000KXSQ UA65JS9000KXXV UA65JS9000KXSK UA65JS9000KXSQ UA65JS9000KXZN

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Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto Update functions on

the TV's menu (MENU > Support > Software Update > Update now or MENU > Support > Software Update > Auto update).

Issues

Solutions and explanations

 

 

The TV is not powered on.

Make sure that the power cord is connected and that the remote has live batteries and

 

is functioning properly. If the power cord is properly connected and the remote control

 

is operating normally, there might arise a problem with the antenna cable connection,

 

or the cable/set-top box might not be turned on. Check the antenna connection or turn

 

on the cable/satellite box.

 

 

The TV won’t turn on.

Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

 

Make sure that the wall outlet is working.

 

Try pressing the P button on the TV to make sure that the problem is not with the

 

remote. If the TV turns on, refer to “The remote control does not work” below.

 

 

There is no picture/video.

Check the cable connections. Remove and reconnect all cables connected to the TV

 

and external devices.

 

Set the video outputs of your external devices (Cable/set-top box, DVD, Blu-ray etc) to

 

match the TV's input connections. For example, if an external device’s output is HDMI,

 

connect it to an HDMI input on the TV.

 

Make sure that your connected devices are powered on.

 

Be sure to select the correct input source.

 

Reboot the connected device by unplugging it and reconnecting the device's power

 

cable.

 

 

The remote control does not

Replace the remote control batteries. Make sure that the batteries are installed with

work.

their poles (+/–) in the correct direction.

 

Clean the sensor’s transmission window on the remote.

 

Try pointing the remote directly at the TV from 1.5 ~ 1.8 m away.

 

 

The Cable or set-top box remote

Programme the cable or set-top box remote control to operate the TV. Refer to the

control doesn’t turn on/off the TV

Cable or set-top box user manual for the SAMSUNG TV code.

or adjust the volume.

 

 

 

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Samsung UA65JS9000KXSQ, UA65JS9000KXSK, UA65JS9000KXZN, UA55JS9000KXXV, UA65JS9000KXXV manual Troubleshooting and Maintenance
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UA55JS9000KXXV, UA55JS9000KXSQ, UA65JS9000KXXV, UA65JS9000KXSK, UA65JS9000KXSQ specifications

The Samsung UA65JS9000KXZN is a premium ultra-high-definition (UHD) television that exemplifies Samsung's commitment to delivering innovative display technology and stunning picture quality. This 65-inch curved screen model is a part of the JS9000 series, designed to provide an immersive viewing experience that captures the attention of any viewer.

One of the standout features of the UA65JS9000KXZN is its SUHD technology. Utilizing Quantum Dot technology, this TV delivers vibrant colors and impressive brightness levels, ensuring that images are lifelike and true to their original intent. The television boasts a resolution of 3840 x 2160 pixels, allowing for enhanced detail and clarity, making it ideal for watching movies, sports, or playing high-definition games.

The curved design of the UA65JS9000KXZN not only provides a sleek aesthetic but also improves the overall viewing experience by immersing viewers in the action. The curvature helps to reduce glare and reflections, allowing for better contrast and a wider field of view, especially in larger rooms. Samsung’s Contrast Enhancer further amplifies the depth and realism of images displayed on the screen.

This model also features the Tizen operating system, which offers a user-friendly interface and access to a plethora of applications and content. Seamlessly switch between live TV, streaming services like Netflix and YouTube, and various apps with ease. The Smart Hub allows users to navigate their favorite content effortlessly while providing personalized recommendations based on viewing habits.

Connectivity options are abundant on the UA65JS9000KXZN. It includes multiple HDMI ports, USB ports, and wireless connectivity options like Wi-Fi and Bluetooth, making it easy to connect external devices such as gaming consoles, sound systems, and streaming devices.

Audiovisually, the UA65JS9000KXZN features Dolby Digital Plus and DTS Premium Sound that deliver exceptional audio quality, enhancing the overall cinematic experience. Additionally, the TV supports HDR (High Dynamic Range), providing stunning contrast and a more extensive range of colors.

In conclusion, the Samsung UA65JS9000KXZN is a cutting-edge television that combines superior picture quality, advanced technology, and a sleek design to enhance the home entertainment experience. With its innovative features and capabilities, it stands out as a compelling choice for anyone looking to elevate their viewing experience to new heights.