DSX5500_5540 11/13/02 12:21 PM Page 35
Troubleshooting
Where To Find Help
General help is available by highlighting the "HELP" button in the Guide menu and pressing OK.
No picture / poor | 1. | Press the POWER button on the front panel of the DIRECTV® Receiver if the power indica- |
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| 2. | Make sure TV power is on. |
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| 3. | Check TV connection from the DIRECTV Receiver. |
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| a. If using RF output, tune TV to channel 3 or 4 to match the channel switch on the rear |
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| panel of the DIRECTV Receiver. |
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| b. If using composite, |
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| 4. | Make sure the SAT IN coaxial cable is properly connected to the antenna's LNB or multi- |
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| switch. Check the cable for kinks. |
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| 5. | Check the satellite antenna's signal strength (see page 32). To ensure a quality picture, make sure |
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| the output signal is coming directly from the DIRECTV Receiver and not through your VCR. |
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| 6. | If the A/V Matrix is enabled, press the SOURCE button on the remote to select from satel- |
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| lite programming, VIDEO IN1, or VIDEO IN2. |
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| 7. | Turn DIRECTV Receiver off, unplug, wait 10 to 15 seconds, and plug back in. |
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| Note: Adverse weather conditions may affect picture quality. |
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No sound | 1. | Make sure that the TV volume is not set to mute. |
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| 2. | Check audio connections from the DIRECTV Receiver to the TV. |
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| a. If using AUDIO LEFT/RIGHT OUT1, select the proper inputs on your TV. |
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| b. If using DIGITAL AUDIO OUT (optical or coaxial – DSX 5540 only), select the proper |
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| input(s) on your home theater receiver. |
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| 3. | Check if the problem exists on other channels. If so, turn DIRECTV Receiver off, unplug, |
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| wait 10 to 15 seconds, and plug back in. |
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Remote does not | 1. | Make sure the batteries are inserted correctly (see page 13) and are not dead. |
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work | 2. | Be sure you are within operating range of the DIRECTV Receiver. |
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| 3. | Make sure no objects obstruct the line of sight between the remote and the DIRECTV |
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| Receiver. |
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| 4. | Press the SAT button on the remote. |
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| 5. | If remote control ID was changed so the DIRECTV Receiver and the remote no longer com- |
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| municate, change the ID number back to the previous ID number (see page 28). |
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Ordering or can- | 1. | Cannot order - |
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celling pay per view |
| a. It may be too late to purchase the program. Check for other show times. |
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| b. Check phone cord connection on rear panel of the DIRECTV Receiver and at the wall |
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| jack. Keep phone cord connected. |
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| 2. | Cannot cancel - you cannot cancel pay per view orders that you've watched or tuned to, or |
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| ones not ordered through your DIRECTV Receiver. |
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Parental Controls | • | The system must be locked before your Parental Controls settings will take effect |
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| (see page 29). |
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| • | The system must be unlocked before you can make changes to the Parental Controls |
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| settings. |
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Favorites / | Cannot disable – press the POWER button to go into standby and press the POWER again to |
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SmartSurf | bring DIRECTV Receiver out of standby. |
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Audio track | 1. | Check the default language settings (see page 27). |
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incorrect | 2. | The program provider may not provide audio in all the languages listed in the “Preferred |
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| Language” menu. |
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| 3. | If using a DSX 5540, a Dolby audio track will always be the default audio track for the |
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| “Dobly Digital Only” setting. If an alternate audio track is desired as the default selection, |
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| change the Digital Audio setting to “PCM only” in the “Preferences” menu. |
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Cannot access | 1. | Check that you are subscribing to the station to which you want to tune to. |
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channel(s) | 2. | Be sure the system is not locked as indicated by a lock icon in the banner. |
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| 3. | Make sure SmartSurf and/or Favorites is not turned on. See “Favorites/SmartSurf” above for |
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| instructions to cancel either feature. |
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