Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update now or > Settings > Support > Software Update > Auto Update).

The TV won’t turn on.

•Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound or distorted picture/video/sound from an external device or “Weak or No Signal” displayed on TV or cannot find channel.

•Make sure the connection to the device is correct and that all cables are fully inserted.

•Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•Confirm that the correct input source has been selected ( > Source).

•Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning).

The remote control does not work.

•Check if the power indicator on the TV blinks when you press the remote's On button. If it does not, replace the remote control's batteries.

•Make sure that the batteries are installed with their poles (+/–) in the correct direction.

•Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5~1.8 m) away.

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

•Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

English

English - 7

Page 6 Page 8
Page 7
Image 7
Samsung UE70KU6075UXXE, UE40KU6075UXXE Troubleshooting and Maintenance, TV won’t turn on, Remote control does not work
Page 6 Page 8

UE50KU6095UXXE, UE55KU6095UXXE, UE60KU6075UXXE, UE70KU6075UXXE, UE43KU6075UXXE specifications

The Samsung UE55KU6075UXXE, UE65KU6075UXXE, UE40KU6075UXXE, UE40KU6095UXXE, and UE50KU6075UXXE televisions are part of Samsung’s popular KU6075 series, which has garnered attention for its impressive features and advanced technologies. These models are designed to deliver an exceptional viewing experience, blending high-quality picture performance with smart functionality.

One of the standout features of these TVs is their Ultra HD (4K) resolution, which offers four times the number of pixels found in Full HD. With 3840 x 2160 resolution, all models in this series provide crystal-clear images, ensuring that even the smallest details are captured with precision. This is complemented by Samsung's HDR (High Dynamic Range) technology, which enhances color depth and contrast levels, resulting in a more dynamic and lifelike viewing experience. HDR allows for a wider range of brightness, ensuring that darker scenes are rich in detail while bright scenes are vibrant.

The design of the KU6075 series is another highlight. With a sleek and modern aesthetic, these televisions are framed with ultra-slim bezels, which maximize screen real estate and create a more immersive viewing experience, perfect for integrating into any living space.

Additionally, all models come equipped with Samsung’s Smart TV platform, which allows users to easily access a multitude of apps and streaming services such as Netflix, YouTube, and more. The intuitive Smart Hub interface lets viewers effortlessly navigate between live TV, on-demand services, and their personal media library. Voice control capabilities are also supported, providing a convenient hands-free experience.

These televisions are powered by Samsung’s advanced picture quality technologies, including PurColor and UHD Dimming. PurColor enhances the color palette, making it broader and more expressive, while UHD Dimming independently adjusts the brightness and darkness across highlighted elements of the screen, improving overall image quality.

In terms of connectivity, the KU6075 models offer multiple HDMI and USB ports, ensuring easy connection to various devices, including gaming consoles, sound systems, and external storage for media playback.

In conclusion, the Samsung UE55KU6075UXXE, UE65KU6075UXXE, UE40KU6075UXXE, UE40KU6095UXXE, and UE50KU6075UXXE models combine stunning 4K resolution, HDR capabilities, smart functionalities, and elegant design to provide an outstanding viewing experience for users looking to elevate their home entertainment setup.
Top Page Image Contents