Issue

Solution

No Picture, No Video

 

 

 

TV won’t turn on.

● Make sure the AC power cord is plugged in securely to the wall outlet and the TV.

 

● Make sure the wall outlet is working.

 

● Try pressing the POWER button on the TV to make sure the remote is working

 

properly. If the TV turns on, it may be caused by Remote Control. To fix the Remote

 

problem, refer to ‘Remote control does not work’ below.

TV turns off automatically.

● Check if the Sleep Timer is set to On in the Setup menu.

 

● If connected the TV to your PC, check your PC power settings.

 

● Make sure the AC power cord is plugged in securely to the wall outlet and the TV.

 

● If there is no signal for about 10 ~ 15 minutes with Antenna/Cable connection, the TV

 

will turn off.

No picture/Video.

● Check cable connections.(remove and reconnect all cables of TV and external devices)

 

● Set your external device’s (Cable/Set top Box, DVD, Blu-ray etc) video output to match

 

the connections to the TV input. For example, external device’s output: HDMI, TV’s

 

input: HDMI.

 

● Make sure your connected device is powered on.

 

● Make sure to select the TV’s correct source by pressing the SOURCE button on the TV

 

remote.

RF(Cable/Antenna) Connection

 

 

 

Cannot receive all channels.

● Make sure Antenna cable is connected securely.

 

● Please try Plug & Play to add available channels to the channel list. Go to MENU -

 

Setup - Plug & Play and wait for all avaiable channels are stored.

 

● Verify Antenna is positioned correctly.

 

 

Picture is distorted: macroblock,

● Compression of video contents may cause picture distortion especially on fast moving

small block, dots, pixelization

pictures such as sports and action movies.

 

● Low signal level can cause picture distortion. This is not a TV issue.

PC Connection

 

‘Not Supported Mode’ message.

● Set your PC’s output resolution and frequency so it matches the resolutions supported

 

by the TV.

PC is always shown on source list

● This is normal; PC is always shown on the source list even though a PC is not

even if not connected.

connected.

 

 

Video is OK but there is no audio

● Check the audio output setting on your PC.

with HDMI connection.

 

 

 

Network Connection

 

(depending on models)

 

Wireless network connection

● Samsung Wireless USB dongle is required to use wireless network.

failure.

● Make sure Network Connection is set to Wireless.

 

 

● TV must be connected to a wireless IP sharer (Router).

 

 

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