Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions

on the TV's menu (MENU > Support > Software Update > Update now or MENU > Support > Software Update > Auto Update).

Issues

Solutions and explanations

 

 

The TV is not powered on.

Make sure that the power cord is connected and that the remote has live batteries and

 

is functioning properly. If the power cord is properly connected and the remote control is

 

operating normally, there might arise a problem with the antenna cable connection, or the

 

cable/set-top box might not be turned on. Check the antenna connection or turn on the cable/

 

set-top box.

 

 

The TV won’t turn on.

Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

 

Make sure that the wall outlet is working.

 

Try pressing the P button on the TV to make sure that the problem is not with the remote. If

 

the TV turns on, refer to “The remote control does not work” below.

 

 

There is no picture/video.

Check the cable connections. Remove and reconnect all cables connected to the TV and

 

external devices.

 

Set the video outputs of your external devices (Cable/set-top box, DVD, Blu-ray etc) to match

 

the TV's input connections. For example, if an external device’s output is HDMI, connect it to

 

an HDMI input on the TV.

 

Make sure that your connected devices are powered on.

 

Be sure to select the correct input source.

 

Reboot the connected device by unplugging it and reconnecting the device's power cable.

 

 

The remote control does

Replace the remote control batteries. Make sure that the batteries are installed with their poles

not work.

(+/–) in the correct direction.

 

Clean the sensor’s transmission window on the remote.

 

Try pointing the remote directly at the TV from 1.5~1.8 m away.

 

 

The Cable or set-top box

Programme the cable or set-top box remote control to operate the TV. Refer to the Cable or

remote control doesn’t

set-top box user manual for the SAMSUNG TV code.

turn on/off the TV or

 

adjust the volume.

 

 

 

English - 8

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Samsung UE50J6200AWXZF, UE48J6200AWXXH, UE32J6200AWXXH, UE60J6200AWXXH, UE55J6200AWXXH manual Troubleshooting and Maintenance
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UE40J6200AWXXN, UE55J6200AWXXH, UE40J6200AWXZF, UE50J6200AWXXN, UE48J6200AWXXN specifications

Samsung has long been a dominant player in the television market, consistently delivering innovative products that enhance the viewing experience. Among its impressive lineup, the UE series of TVs, including models UE48J6300AWXXH, UE40J5570SUXTK, UE32J6200AWXXH, UE40J6300AWXXH, and UE60J6200AWXXH, stand out for their combination of advanced technology, elegant design, and user-friendly features.

The UE48J6300AWXXH is a 48-inch Full HD LED TV that excels in providing stunning picture quality. With Samsung’s PureColor technology, it brings vibrant colors and sharp details to every scene. The Motion Rate 100 feature ensures smooth transitions during fast-paced action, making it ideal for watching sports or action movies. It also incorporates Smart Hub, which allows users to easily navigate between live television, streaming services, and apps, providing seamless access to a world of content.

In contrast, the UE40J5570SUXTK, a 40-inch Full HD LED model, emphasizes versatility and performance. Its built-in Wi-Fi capabilities enable effortless connectivity to the internet, while features like the Smart View app allow users to mirror content from their mobile devices directly to the TV screen. This model is particularly appealing to users seeking a streamlined viewing experience combined with smart functionality.

For those who prefer a more compact size, the UE32J6200AWXXH offers a 32-inch screen that doesn’t compromise on quality. It boasts HD resolution and Samsung’s Wide Color Enhancer technology, which improves color and image quality for a more lifelike viewing experience. This model is perfect for smaller spaces or as a secondary television.

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In summary, the Samsung UE series TVs encompass a range of sizes and features, catering to diverse viewing preferences. With technologies such as PureColor, Smart Hub, and Wide Color Enhancer, these models provide exceptional picture quality, seamless connectivity, and a truly immersive entertainment experience.
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