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06 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung. com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (

> Source).

 

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (

> Settings >

Support > Self Diagnosis > Start Picture Test or Start Sound Test).

 

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected

device.

 

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (

> Settings >

Broadcasting > Auto Tuning Settings > Auto Tuning).

 

–– This function is only available on certain models in specific geographical areas.

 

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Samsung UE49M5605AKXXC, UE49M5515AKXXC, UE43M5575AUXXC, UE43M5515AKXXC Troubleshooting and Maintenance, TV won’t turn on
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UE43M5505AKXXC, UE43M5605AKXXC, UE55M5505AKXXC, UE49M5515AKXXC, UE55M5575AUXXC specifications

Samsung has consistently been a leader in the television market, offering a diverse range of models to cater to various viewer preferences and budgets. Among its noteworthy offerings are the UE55M5515AKXXC, UE49M5605AKXXC, UE32M5505AKXXC, UE49M6305AKXXC, and UE55M5605AKXXC models. Each of these televisions combines cutting-edge technology with exceptional design, delivering an impressive viewing experience.

The UE55M5515AKXXC features a 55-inch Full HD display that provides stunning picture quality with vibrant colors and sharp details. One of its standout features is the Mega Contrast technology, which enhances the contrast ratio for deeper blacks and brighter whites, allowing viewers to experience content as intended by creators. The TV also comes equipped with Smart TV capabilities, enabling easy access to popular streaming services and apps through the Tizen operating system.

The UE49M5605AKXXC model offers a slightly smaller 49-inch screen but does not compromise on features. It also boasts Full HD resolution and similar Smart functionality. This model includes Samsung's Clean View technology, which reduces noise and improves picture clarity, making it ideal for watching high-action movies and sports.

For those seeking a more compact size, the UE32M5505AKXXC presents a 32-inch screen, ideal for smaller rooms or as a secondary TV. This model retains Full HD resolution, providing a sharp and immersive viewing experience. With its slim design and flexible connectivity options, it makes a great choice for users looking for an efficient TV that can be easily integrated into various environments.

The UE49M6305AKXXC model, with its 49-inch display, stands out with its attractive design and superior picture features. It utilizes Ultra Clean View technology, which provides enhanced clarity by analyzing the original content and removing noise. This TV also offers HDR support, allowing viewers to enjoy a broader color spectrum and improved brightness levels for a more dynamic viewing experience.

Lastly, the UE55M5605AKXXC features a 55-inch screen and comes packed with similar smart capabilities and picture-enhancing technologies. Its elegant design complements any modern living space, while its efficient performance meets the demands of contemporary streaming and viewing habits.

In summary, Samsung's UE series TVs, including the UE55M5515AKXXC, UE49M5605AKXXC, UE32M5505AKXXC, UE49M6305AKXXC, and UE55M5605AKXXC, are designed to cater to a wide array of viewing needs. With features like Full HD resolution, Smart capabilities, and various picture-enhancing technologies, these models promise an engaging and enjoyable viewing experience for all users.
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