Troubleshooting

Use the following troubleshooting tables to diagnose and resolve common problems.

If your screen shows black or a test pattern

 

Do This

Result

Explanation/Further Action

 

 

 

 

1

On the remote,

No menu appears,

The lamps may not be lit. On the remote,

 

press MONITOR.

but I see flashing

press ON.

 

 

lights

If the screen is still black, see this page for

 

 

 

help interpreting the meaning of the flashing

 

 

 

lights.

 

 

 

 

 

 

A menu appears

Did the “Curtain or Test Pattern is displayed”

 

 

 

message (in red) appear on the menu?

 

 

 

If it does not appear, go to 3.

 

 

 

If the message does appear, go to 2.

 

 

 

 

2

On the remote,

The message has

Check the remote control.

 

press CURTAIN

not disappeared

 

 

once. If the mes-

 

 

 

The message has

If the correct source does not appear, go to 3.

 

sage does not

 

disappeared

 

 

disappear, press

 

 

 

 

 

CURTAIN again.

 

 

 

 

 

 

3

On the remote,

The “source absent”

Make sure the correct source is selected by

 

press MENU until

pane is visible

pressing SOURCE. If necessary, change to a

 

the MAIN MENU

 

different source.

 

appears.

 

Make sure the source is on.

 

 

 

 

 

 

Make sure the cable between the source and

 

 

 

display is correctly connected at both ends.

 

 

 

Make sure the green LEDs on the control

 

 

 

board are lit.

 

 

 

If the screen is still a solid color, contact Pla-

 

 

 

nar’s Technical Support Department.

 

 

 

 

 

 

The source absent

The source is displaying a solid color or a test

 

 

pane is not visible

pattern.

 

 

 

 

4

Ensure the power

 

Reconnect cable or turn on unit. If none of the

 

cable is con-

 

previous steps have resolved the problem,

 

nected and the

 

contact Planar’s Technical Support Depart-

 

switch is ON.

 

ment.

 

 

 

 

c50R/c67R doesn’t respond to remote control

 

 

Possible Cause

 

 

 

 

 

Possible Resolution

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Power is not on.

 

 

 

Confirm that the power cable is connected and

 

 

 

 

 

 

 

 

the power switch is on.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Remote batteries are dead or improp-

Replace or reinstall batteries.

 

 

erly installed.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Your installer or service provider has

 

 

Contact your installer or service provider.

 

 

disabled the remote control.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Common On-Screen Codes

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Condition

Priority

 

 

Each block represents 0.2 seconds

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Fan failed

 

1

R

 

 

Amber

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Lamp switcher

2

R

 

 

Amber

 

R

 

 

 

 

 

 

 

 

 

 

 

 

failed

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

HV power supply

3

R

 

 

R

 

Amber

 

 

 

 

 

 

 

 

 

 

 

 

fan failed

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Optical engine

4

R

 

 

R

 

Amber

 

R

 

 

 

 

 

 

 

 

 

 

failed

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Lamp failed1

5

R

 

 

R

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wait On (after cool-

6

R

 

 

R

 

Amber

 

Amber

 

 

 

 

 

 

 

 

ing time elapsed)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wait (lamp cooling)

7

R

 

 

R

 

R

 

R

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

One lamp failed2

8

Amber

 

R

 

Amber

 

 

 

 

 

 

 

 

 

 

Lamp off (Auto Off)

9

Amber

 

Amber

 

R

 

 

 

 

 

 

 

16

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Lamp off (Ready)3

10

Amber

 

Amber

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Troubleshooting

 

 

Lamp striking

11

Amber

 

Amber

 

Amber

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(starting)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Lamp on and all OK

12

 

 

 

 

Amber on continuously

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

R = Red

To show the code press MONITOR once on the remote.

 

 

 

1 If system is dual lamp, both lamps failed.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2 One lamp failed, or partial lamp switcher failure.

 

 

 

 

 

 

 

 

 

 

 

 

 

3 The lamp is off because of lamp timeout, or because the lamp switcher is moving.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Page 17
Image 17
Planar C67RX, C50RX, C67RP quick start Troubleshooting, If your screen shows black or a test pattern

C67RX, C67RP, C50RX specifications

The Planar C50RX, C67RP, and C67RX represent cutting-edge advancements in display technology, catering to a wide range of applications from commercial use to high-end consumer entertainment. These monitors have been designed with an emphasis on superior performance, stunning visuals, and versatile functionality.

The Planar C50RX is a standout model, featuring a 50-inch size with 4K Ultra HD resolution. It offers exceptional image clarity and detail, making it ideal for engaging presentations, digital signage, and immersive viewing experiences. One of its main features is the advanced HDR support, which enhances contrast and color accuracy, delivering vivid images that captivate audiences. Additionally, the C50RX incorporates a wide color gamut for richer, more vibrant colors, ensuring that visuals are breathtakingly lifelike.

Moving to the C67RP, this display excels in interactivity with its 67-inch touchscreen capability. The projected capacitive touch technology allows for seamless multi-touch functionality, enabling users to engage directly with the content. This feature is particularly beneficial for environments such as classrooms, conference rooms, and interactive kiosks where user engagement is paramount. The C67RP also boasts a durable, anti-glare surface that facilitates easy readability in various lighting conditions, enhancing user experience.

The C67RX, another member of this impressive lineup, is engineered for ultrathin bezel design, creating a near-seamless viewing experience ideal for video walls. At 67 inches, it also delivers 4K resolution, ensuring compatibility with high-definition content. One notable characteristic of the C67RX is its robust built-in media player, which supports various file formats, allowing users to display content without the need for an external device. Combine this with superior connectivity options like HDMI, DisplayPort, and USB, and the C67RX becomes a powerful tool for any digital display application.

All three models utilize advanced LED backlighting, providing energy-efficient performance without compromising on brightness or sharpness. They are built to withstand continuous use, making them suitable for demanding environments. Overall, the Planar C50RX, C67RP, and C67RX exemplify the fusion of innovation, reliability, and versatility, making them an excellent choice for those seeking high-performance displays in various settings. Whether for business, education, or entertainment, these models deliver exceptional quality and functionality to meet diverse needs.