Troubleshooting Guide (cont’d)

Problem

Possible Cause

Solution

 

 

 

 

 

Product is leaking from the

• The dispensing valve has been incom-

• Reassemble and replace

 

dispensing valve

pletely or incorrectly replaced in its

 

 

 

position

• Clean and lubricate the valve and

 

 

• The free movement of the dispensing

 

 

valve is impeded

valve cylinder with the lubricant pro-

 

 

• Dispensing valve o-rings are damaged

vided with the machine

 

 

• Replace the o-rings

 

 

 

 

 

Product is flowing into drain tray

• The bell shaped “shaft” seal between

• Find the seal and put it back in place

 

through drainage tube

the front of the cylinder and the auger

 

 

 

hub has not been reinstalled properly

 

 

 

• The bell shaped “shaft” seal or the

• Replace the damaged/worn seal and

 

 

spindle bushing seal is damaged or

check the condition of the driveshaft.

 

 

worn

 

 

The auger and/or the upper mixing

• Auger not turned on

• Turn auger on

 

unit is not turning

• Some electrical connections are not

• Check the contacts and correct the

 

 

complete

ones that are incomplete

 

 

• The gear motor(s) are malfunctioning

• Replace the gear motor(s)

 

 

 

 

 

The auger and/or the upper mixing

• The large red bowl seal is not in

• Check and correct

 

position, causing the gear teeth not to

 

 

units are creating noises as they

 

 

mesh

 

 

rotate

• Check the product brix and correct

 

• The product brix is incorrect

 

 

 

 

• The bell shaped “shaft” seal has been

• Replace or Clean and lubricate with

 

 

replaced without lubrication or is dam-

the lubricant provided with the

 

 

aged

machine

 

 

• The auger has been incompletely or

• Check and correct

 

 

incorrectly reassembled (ie the

 

 

 

auger’s gear pins are not properly

 

 

 

seated)

 

 

There is no light in the

• The light bulb is burnt out

• Replace (See “Changing the lightbulb”

 

merchandising lid or rear

 

section in this manual)

 

merchandising panel

• The 5 Amp fuse between the trans-

• Replace

 

 

former and the lamp is blown

• Replace

 

 

• The transformer is blown

 

 

 

 

 

The cover does not fit properly on

• The bowl is incorrectly positioned (the

• Remove bowl and position properly

 

the bowl

lower, outside corner is not over the

 

 

 

lower, outside base piece)

 

 

“Filtr” or “Err” message appears on

• The filter is dirty and needs to be

• Clean and replace filter following

 

the touchpad LED readout

cleaned

instructions on page 11 (Removing

 

and Cleaning Filter)

 

 

 

 

 

• The unit is positioned too close to a

• Reposition unit to maximize ventilation

 

 

wall or other object restricting air flow

space (see page 2 - installation figures)

 

 

and causing the machine to run at a

 

 

 

higher temperature

 

 

 

• The filter is not properly installed

• Properly install filter see “Removing and

 

 

 

cleaning filter” page 11

 

 

• The unit has been installed near a

• Reposition unit to maximize ventilation

 

 

heat source, such as a coffee

space (see page 2 - installation figures)

 

 

machine, ice maker or cold beverage

 

 

 

machine which expels hot air from its

 

 

 

vents, causing the machine to run at a

 

 

 

high temperature. (Installation near a

 

 

 

heat source should be avoided)

 

 

 

 

 

 

If you still need help, call our service department at (800) 568-5715 Ext. 3 (Monday through Friday, 8 am - 6 pm EST) or an authorized service center in your area. Please have the model and serial numbers ready so that accurate infor- mation may be given.

Prior authorization must be obtained from Grindmaster Corporation’s Technical Services Department for all warranty claims.

Page 18

G & MG Series Granita Machine

Page 17 Page 19
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Grindmaster G & MG Series instruction manual Troubleshooting Guide cont’d, Dispensing valve
Page 17 Page 19

G & MG Series specifications

Grindmaster G & MG Series showcases a remarkable innovation in the world of coffee grinding technology, blending efficiency, durability, and performance to meet the needs of coffee enthusiasts and professionals alike. These grinders are designed to deliver a superior grinding experience, ensuring that every bean is ground to perfection.

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In conclusion, the Grindmaster G & MG Series stands out as a top choice for coffee grinding, combining advanced technology, user-friendly features, and robust construction. Whether for home use or commercial applications, these grinders provide an exceptional grinding experience, ultimately elevating the quality of coffee served.
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