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06 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung. com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (

> Source).

 

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (

> Settings >

Support > Self Diagnosis > Start Picture Test or Start Sound Test).

 

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected

device.

 

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels (

> Settings >

Broadcasting > Auto Tuning Settings > Auto Tuning).

 

–– This function is only available on certain models in specific geographical areas.

 

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Samsung UE55MU6500UXZT, UE49MU6509UXZG, UE65MU6509UXZG, UE55MU6509UXZG Troubleshooting and Maintenance, TV won’t turn on
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UE55MU6500UXZG, UE49MU6500UXXU, UE55MU6500UXXU, UE65MU6500UXXU, UE55MU6509UXZG specifications

The Samsung UE49MU6500UXZT, UE65MU6500UXZT, UE55MU6500UXZT, UE65MU6500UXZG, and UE49MU6500UXZG are part of Samsung's renowned MU6500 series of 4K Ultra HD televisions. Designed to deliver an immersive viewing experience, these models boast a range of features and technologies that enhance picture quality and user convenience.

One of the standout features across the MU6500 lineup is the 4K UHD resolution, which offers four times the pixel density of Full HD. This means that viewers can enjoy significantly sharper images with excellent detail, making it perfect for watching movies, sports, or playing video games. With a resolution of 3840 x 2160 pixels, every frame is rendered with precision, allowing subtle nuances in color and texture to come to life.

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Another critical aspect of the MU6500 series is the HDR (High Dynamic Range) support. By expanding the contrast ratio and color palette, HDR ensures that bright highlights and dark shadows are rendered accurately, allowing viewers to appreciate the details in all lighting conditions. This is particularly beneficial for cinematic content that often requires a high level of detail in both ends of the brightness spectrum.

Additionally, the series incorporates Samsung's Smart TV platform, which provides access to a wide array of streaming services, apps, and content. The intuitive interface allows users to easily navigate through options, making it simple to find and enjoy their favorite shows and movies. The inclusion of Samsung's Smart Hub provides a centralized location for content management, enhancing the user experience further.

Designed with aesthetics in mind, the televisions feature a sleek, modern design with minimal bezels that blend seamlessly into any living space. With a variety of screen sizes available, ranging from 49-inch to 65-inch, consumers can choose the model that best fits their space and viewing habits.

Connectivity options in MU6500 models include multiple HDMI and USB ports, making it easy to connect gaming consoles, Blu-ray players, and other devices. The televisions support high-speed connectivity options, allowing for smooth streaming of high-definition content.

In summary, the Samsung UE49MU6500UXZT, UE65MU6500UXZT, UE55MU6500UXZT, UE65MU6500UXZG, and UE49MU6500UXZG combine cutting-edge technology with user-friendly features to deliver an exceptional viewing experience. With their stunning picture quality, HDR support, and versatile Smart TV capabilities, these models stand out as excellent choices for anyone looking to elevate their home entertainment system.
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