Problemi di applicazioni video (Youtube ecc)

•• Cambiare il DNS in 8.8.8.8. Selezionare

> Impostazioni > Generali > Rete > Stato rete > Impost. IP >

Impostaz. DNS > Immetti manualmente > Server DNS > digitare 8.8.8.8 > OK.

•• Reimpostare selezionando

> Impostazioni > Supporto > Auto diagnosi > Ripristina Smart Hub.

Cos'è l'Assistenza remota?

Il Servizio di Assistenza remota Samsung supporta il cliente a livello individuale attraverso un tecnico Samsung che remotamente:

•• Effettua la diagnosi del televisore

•• Regola le impostazioni del televisore per conto del cliente

•• Esegue il ripristino del televisore alle impostazioni di fabbrica

•• Installa gli aggiornamenti firmware consigliati

Come funziona l'assistenza da remoto?

Èpossibile ricevere l'assistenza per il proprio televisore Samsung da remoto:

1.Chiamare il Contact Centre Samsung e richiedere assistenza remota.

2.Accedere al menu del TV, quindi andare alla sezione Supporto.

3.Selezionare Gestione remota quindi leggere ed accettare i termini del contratto di assistenza. Quando viene visualizzata la schermata di immissione del PIN, fornire il PIN al tecnico.

4.L'agente accederà quindi al televisore.

Sensore Eco e luminosità dello schermo

La funzione Sensore Eco regola la luminosità del televisore in modo automatico. Questa funzione misura la luce ambientale ottimizzando automaticamente la luminosità del televisore allo scopo di ridurre il consumo energetico. Per disattivare questa funzione, accedere a > Impostazioni > Generali > Soluzione Eco > Rilevamento luce ambientale.

•• Se lo schermo risulta troppo scuro durante la visione del televisore in un ambiente scarsamente illuminato, ciò potrebbe essere causato dall'attivazione della funzione Rilevamento luce ambientale.

•• Prestare attenzione a non ostruire il sensore. Ciò potrebbe causare una riduzione indesiderata della luminosità dell'immagine.

Italiano

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Samsung UE49MU6500UXZT, UE49MU6509UXZG, UE65MU6509UXZG Cosè lAssistenza remota?, Sensore Eco e luminosità dello schermo

UE55MU6500UXZG, UE49MU6500UXXU, UE55MU6500UXXU, UE65MU6500UXXU, UE55MU6509UXZG specifications

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