Issues | Solutions and Explanations | |
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There are difficulties | •• Make sure the TV is placed on a flat surface. If you cannot remove the screws from | |
assembling the stand base. | the TV, please use a magnetized screw driver. | |
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The Broadcasting menu is | •• The Broadcasting menu is only available when the TV source is selected. | |
grey out (unavailable). |
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Your settings are lost after | •• If the TV is in the Store Demo mode, it will reset audio and picture settings every 5 | |
minutes. If you want to change the settings from Store Demo mode to Home Use, | ||
5 minutes or every time the | ||
press the SOURCE button to select TV mode, and go to MENU → Support → Use | ||
TV is turned off. | ||
Mode. | ||
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| •• Check the cable connections and reconnect them. | |
You have intermittent loss | •• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure | |
of audio or video. | ||
the cables are flexible enough for long term use. If mounting the TV to the wall, we | ||
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| recommend using cables with 90 degree connectors. | |
You see small particles |
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when you look closely at | •• This is part of the product’s design and is not a defect. | |
the edge of the frame of | ||
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the TV. |
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The PIP menu is not | •• PIP functionality is only available when you are using a HDMI or components source. | |
available. | ||
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You turned the TV off 45 | •• It is normal. The TV operates the OTA (Over The Aerial) function itself to upgrade | |
minutes ago, and it turned | ||
firmware downloaded whilst your watching TV. | ||
on again. | ||
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The message “Scrambled | •• If you are using a CAM CARD (CI/CI+), check that it is installed into the common | |
interface slot. | ||
Signal” or “Weak or No | •• If there is still a problem, pull the CAM CARD out of the TV and insert it into the slot | |
Signal” appears. | ||
| again. | |
There are recurrent picture/ | •• Check and change the signal/source. | |
sound issues. | ||
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A reaction may occur |
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between the rubber | •• To prevent this, use felt pads on any surface of the TV that comes in direct contact | |
cushion pads on the base | ||
with furniture. | ||
stand and the top finish of | ||
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some furniture. |
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The message “This file | •• This may appear because of high bit rate of content. Content generally will play but | |
may not be playable | ||
could experience some playability issue. | ||
properly.” appears. | ||
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✎✎ You can keep your TV in optimum operating condition by upgrading to the latest firmware (www.samsung.com → support) by USB.
✎✎ This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
Recommendation - EU Only
•• Hereby, Samsung Electronics, declares that this LED TV is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.
•• This equipment may be operated in all EU countries.
•• The official Declaration of Conformity may be found at http://www.samsung.com, go to Support > Search Product Support and enter the model name.
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