Troubleshooting Guide, 220, Testing the Product

Chapter 14

Troubleshooting Guide

Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre.

If the screen remains blank, check the PC system, video controller and cable.

Requirements Before Contacting Samsung Customer Service Centre

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

1	Power off both the PC and product.
2	Disconnect all the cables from the product.
3	Power on the product.
4	If No Signal is displayed, the product is operating normally.

Checking the Resolution and Frequency

Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions).

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Samsung UE55C, UE46C user manual Troubleshooting Guide, 220, Testing the Product, Checking the Resolution and Frequency

Contents

LFD Display Table of contents Sound Adjustment Support Specifications Correct disposal of batteries in this product Before Using the Product Copyright Safety Precautions CleaningSymbols Power off the product and computer Electricity and Safety Storage Installation Sloped surface, etc Install the product in a kitchen or near a kitchen counterProduct or cause a fire Operation Output ports, etc Product failure, an electric shock or fire may resultPage Checking the Contents Preparations Checking the Components Components Items sold separately Following items can be purchased at your nearest retailer Parts Control PanelButtonsDescription Or return to the previous menu Port Description Reverse SideRJ45 Assembling the Holder-Wire stand To lock an anti-theft locking device Remote Control Contents Home Launch Button To place batteries in the remote control Return to the previous menuPC, DVI, HDMI, or DisplayPort Anynet+ modes Remote Control Reception Range Adjusting the OSD with the Remote ControlSelect from Picture, Sound, Network, System or Connection Using an IR Stereo Cable sold separately Products 1 Tilting Angle and Rotation Installation on a Perpendicular WallVentilation Dimensions Installation on an Indented WallPlane view Model name Preparing before installing Wall-Mount Installing the Wall MountInstalling the Wall Mount Kit Wall Mount Kit Specifications Vesa UE55C Remote Control RS232C Pin SignalCable Connection RS232C Cable Pin No Standard Colour Signal RS232C cable Connector 9-Pin D-Sub to Stereo CableLAN Cable Female Connector RJ45 SignalDirect LAN cable PC to HUB Cross LAN cable PC to PC Connection Connection Viewing control state Get control command Controlling Set control commandCommand Command type Value range Power control Volume control Input source control Setting the input source Set Input SourceInput Source An input source code to be set on a product Screen mode control Auto adjustment control PC and BNC only PIP On/Off control Safety Lock Video Wall Mode ControlFull Natural Video Wall On Set Video Wall On/OffWallOn Same as above Nak Set Video Wall 10x10 Video Wall Model Off 10x10 Video Wall Model 1 ~ Set Number Before Connecting Connecting and Using a Source DevicePre-connection Checkpoints Connection using the D-SUB cable Analogue type Connecting to a PCConnection using a DVI cable Digital type Connection Using an HDMI-DVI Cable Connection Using an Hdmi Cable Connection Using an DP Cable Precautions for using DP Changing the Resolution on Windows XP Changing the ResolutionChanging the Resolution on Windows Vista Changing the Resolution on Windows Connection Using the AV Cable Connecting to a Video DeviceConnection Using the component Cable Connection Using an Hdmi Cable Using an Hdmi cable or Hdmi to DVI Cable up to 1080p Connecting to an Audio System Connecting an External Monitor Connecting the network box Sold separately Entering MagicInfo modePress Source on the remote control, and select MagicInfo MagicInfo Enter the IP information Select TCP/IP step Changing the Input source MENUm → Support → Contents Home → Source → EntereSource Configuring Settings for Multi Control Using MDCConfiguring settings for Multi Control MDC Programme Installation/Uninstallation Uninstallation What is MDC? Connecting to MDCUsing MDC via RS-232C serial data communications standards Monitor Computer Using MDC via Ethernet Connection using a direct LAN cable Connection using a cross LAN cable Connection Management User Login Launching the programme displays the user login window Auto Set ID Cloning Command Retry Getting Started with MDC Main Screen Layout Menus Menu BarInput Source Change the input source Channel Change the channel Volume Alert Screen Adjustment Custom Adjust the colours for the selected display device Adjust the tint for the selected display deviceAdjust the Hdmi Black Level for the selected display device Color Size Reduces Mpeg noise to provide improved picture qualityControls the LED backlight to maximize picture clarity You can view details of the selected screen size Advanced features 3D Control Adjust the screen contrast Adjust the primary colour intensityAdjust the colour temperature for a more natural picture Adjust each colour red, green, blue darkness Sound Adjustment System SetupAdjust the bass for the selected display Adjust the treble for the selected display Select the format to display the split screen View the PIP Size of the current displaySelect a PIP input source Channel can be changed if PIP Source is TV General Fan & Temperature Set the product to automatically power onSelect a method to configure the fan speed Configure the fan speed Lock the on-screen menus Security OSD DisplayLock the buttons on the display device On Time Set the time to power on the selected display device Time Screen Burn Protection Start Time Set start time to display screen saver End Time Set end time to display screen saver Safety Screen Lamp Control Enable or disable Ticker Enter a message to display on the screen Tool Settings Security Reset Edit Column Options Edit Column Monitor Window Information View the programme information Other Functions Resizing a Window Group Management Create groups and manage the list of sets on a group basis Deleting Groups Schedule Management Renaming GroupsCreating Schedules Edit Group window displayed, click Rename Schedule Modification Deleting a ScheduleTo modify a schedule, select the schedule and click Edit To delete a schedule, select the schedule and click Delete Troubleshooting Guide IssueSolutionRemote control does not work Following message appearsPage Screen Adjustment Picture ModeIf the input source is PC, DVI or DisplayPort If the input source is AV, Component, HDMI1, HDMI2 Input source Picture Mode Adjustable options MENUm→ Picture → Entere Screen Adjustment Screen AdjustmentMENUm→ Picture → Screen Adjustment → Entere Picture Size Picture Sizes available by Input Source Input Source Picture Size Position Zoom/PositionPress the E button Select the Zoom or Position. Press the E button PC Screen Adjustment Resolution Select Auto Adjustment MENUm→ Picture → Auto Adjustment → EntereRotation MENUm→ Picture → Rotation → Entere Aspect Ratio MENUm→ Picture → Aspect Ratio → Entere Advanced Settings Advanced SettingsInput Source Picture Mode Advanced Settings MENUm→ Picture → Advanced Settings → Entere 100 101 White Balance10p White Balance Gamma Expert Pattern 102Motion Lighting Input source Picture Mode Picture Options Picture Options103 Picture Options 104 Colour ToneColour Temp Digital Noise Filter Film Mode 105Hdmi Black Level Motion Plus Reset Picture 106Calibrated value Dynamic Backlight Sound Adjustment Sound ModeMENUm → Sound → Sound Mode → Entere 107 Sound Effect 108 Speaker Settings MENUm → Sound → Speaker Settings → EntereAuto Volume Off / Normal / Night 109 Reset Sound Reset all sound settings to the factory defaultsMENUm → Sound → Reset Sound → Entere 110 Network Settings Connecting to a Wired NetworkMENUm → Network → Network Settings → Entere Network Wired Network Settings Automatic Network SettingsManual Network Settings 112 Connecting to a Wireless Network 113 Wireless Network Setting Automatic Network SetupManual Network Setup 114 How to set up manually How to set up using WpspbcGo to Network Settings screen 115 Wi-Fi Direct MENUm → Network → Wi-Fi Direct → EntereNetwork Status 116 AllShare Settings Using the AllShare Play FunctionSoft AP Device Name System Multi Control118 Multi Control Sleep Timer Time119 Clock Set On Timer1 ~ On Timer7 On Timer120 121 Off TimerHoliday Management Menu Language 122System MENUm → System → Menu Language → Entere 123 Rotate menuMENUm → System → Rotate menu → Entere Eco Solution 124 Safety Lock Security125 Button Lock PIP Settings 126Main picture Sub picture PC , DVI , HDMI1 , HDMI2 , DisplayPort Auto Protection Time 127MENUm → System → Auto Protection Time → Entere Off / 2 hours / 4 hours / 8 hours / 10 hours Available Pixel Shift Settings and Optimum Settings Screen Burn Protection128 Pixel Shift Timer Timer129 130 Immediate displayRolling bar / Fading screen Off / Light / Dark Ticker 131MENUm → System → Ticker → Entere Vertical Top / Middle / Bottom Video Wall 132Video Wall Format Vertical 133Screen Position Source AutoSwitch Settings 134 General 135 Auto Power 136Sound Feedback Standby Control Power On Adjustment Temperature Control137 Lamp Schedule Anynet+ HDMI-CEC 138Anynet+ HDMI-CEC Anynet+ HDMI-CEC Switching between Anynet+ Devices 139Auto Turn Off No / Yes Troubleshooting for Anynet+ Problem Possible Solution140 Anynet+ device ... appears on Problem 141 DivX Video On Demand Play Mode142 Reset System Magic Clone143 Magic Clone Reset All PC module powerSynced power-on Synced power-off Software Update MENUm → Support → Software Update → EntereSupport 145 Contents Home Contact Samsung MagicInfo Videowall S 147AllShare Play Edit Name 148Information What is AllShare Play? AllShare Play149 USB HDD greater than 2TB is not supported Compatible devices with AllShare Play 150File system and formats Using a USB device Connecting a USB deviceMENUm → Support → Contents Home → AllShare Play → Entere 151 Background Music On and Background Music Setting features Connecting to a PC over a network152 Using the AllShare Play features 153 Using the Basic AllShare Play Features 154Sorting the file lists Sort Criteria Operation Videos Photos Music 155 Playing Selected FilesCopying Files Creating a Playlist My list 156My list options Option Name Operations Recently played Whats new Playlist Using the Play Continuously Function Resume Play Videos157 Playing a Video 158 PhotosViewing a Photo or Slide Show 159 MusicPlaying Music 160 Videos / Photos / Music Play Option menuOption Name Operations Videos Photos Music 161 Supported image resolutions Supported Subtitle and AllShare Play file formats162 Subtitle 163 Supported music file formatsSupported Video Formats File Extension Type Codec Comments 164 MagicInfo Lite Read before using MagicInfo Lite player165 Contents 166 167 Video Audio 168 Flash 3D Shadow Effects not supported 169Vertical text Approving a connected device from the server Access the server you have assigned to your device170 Device Group Select 171To specify the group MagicInfo Lite 172MagicInfo Lite player Network schedule Local schedule 173Internal Auto Play 174 USB Device Auto Play Local Schedule Manager 175Registering a Local schedule Select Duration 176Duration 177 Modifying a Local schedule 178 Deleting a Local scheduleSelect Edit Next, select Delete 179 Running a Local scheduleStopping a Local schedule Select Stop Viewing the details of a Local schedule 180Details of the schedule will be displayed Copying a Local schedule 181Device. Select Yes to copy the files Content manager Copying contentSelect Content manager in the MagicInfo Lite menu screen 182 Deleting content 183 Settings Server Network Settings184 Active / Passive 185 Viewing the details of the content that is running When Content is Running186 187 PIP Off / OnActivate or deactivate the PIP function Background Music Off / On Read before using MagicInfo Premium S Player MagicInfo Premium SFile Formats Compatible with MagicInfo Premium S Player 188 189 Image Flash Power Point Charts Vertical textMasked Image, Tiled Image content not supported 190 191 Template filesCreation/editing/playback are only available Template Manager Supported in USB Device Auto Play 192 Network Schedule MultiframeTemplate files and LFD.lfd files More than one sound output cannot be used 193 Others 194 195 196 MagicInfo Premium SMagicInfo Premium S Player 197 Template Player 198 199 200 201 202 203 204 205 Template Manager 206Registering a Template Contents 207 208 Select sound or background music 209 210 211 To run MagicInfo Premium S, connect to a network 212 213 214 Read before using MagicInfo Videowall S Player MagicInfo Videowall SFile Formats Compatible with MagicInfo Videowall S Player 215 216 Video 217 RestrictionsOnly one video Videos file can be played per client Available Not available Default Storage MENUm → Support → Contents Home → MagicInfo Videowall S →MagicInfo Videowall S 218 219 Troubleshooting Guide Testing the ProductChecking the Resolution and Frequency 220 Installation issue PC mode Screen issueNot Optimum Mode is displayed 221 Adjust Brightness and Contrast 222 223 Sharpness 224 Sound issueGo to Sound and change Speaker Select to Internal Remote control issue Source device issueThere is audible sound when the volume is muted 225 226 Other issuePIP menu is not available There is no sound in Hdmi mode PC display settings cannot be saved227 IR sensor is not functioning Settings How can I change the resolution?228 Question Answer 229 How do I set powersaving mode?Question Specifications 230 231 232 PowerSaver PowerSaver Normal Operation Power saving mode Power off233 Rating Typical Max 234 Preset Timing ModesVertical Frequency Pixel Clock Sync Polarity KHz MHz 235 Contact Samsung World Wide Appendix236 237 238 239 240 241 242 243 244 0685 88 990800 300 211350370 Responsibility for the Pay Service Cost to Customers Product damage caused by customers fault245 Not a product defect Correct disposal of batteries in this product 246Applicable in countries with separate collection systems 247 Optimum Picture Quality and Afterimage Burn-in PreventionOptimum Picture Quality What is afterimage burn-in? 248Prevention of Afterimage Burn-in Preventing afterimage burn-in 249 Move and change text every 30 minutes as shown below Licence 250 Terminology 251