Samsung UE55C8000XPXZT, UE55C8700XSXXN, UE55C8790XSXZG, UE40C8000XPXZT Troubleshooting for Anynet+

Advanced Features

¦¦ Troubleshooting for Anynet+

Problem	Possible Solution
Anynet+ does not work.	• Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only.
	• Only one receiver (home theatre) can be connected.
	• Check if the Anynet+ device power cord is properly connected.
	• Check the Anynet+ device’s Video/Audio/HDMI cable connections.
	• Check whether Anynet+ (HDMI-CEC) is set to On in the Anynet+ setup menu.
	• Check whether the TV remote control is in TV mode.
	• Check whether the remote control is Anynet+ compatible.
	• Anynet+ doesn’t work in certain situations. (Searching channels, operating Media Play or Plug & Play (initial
	setup), etc.)
	• When connecting or removing the HDMI cable, please make sure to search devices again or turn your TV off
	and on again.
	• Check if the Anynet+ Function of Anynet+ device is set on.
I want to start Anynet+.	• Check if the Anynet+ device is properly connected to the TV and check if the Anynet+ (HDMI-CEC) is set to
	On in the Anynet+ Setup menu.
	• Press the TOOLS button to display the Anynet+ menu and select a menu you want.
I want to exit Anynet+.	• Select View TV in the Anynet+ menu.
	• Press the SOURCE button on the TV remote control and select a non- Anynet+ device.
	• Press P >/<, and PRE-CHto change the TV mode. (Note that the channel button operates only when a
	tuner-embedded Anynet+ device is not connected.)
The message “Connecting to	• You cannot use the remote control when you are configuring Anynet+ or switching to a view mode.
Anynet+ device...” appears on the	• Use the remote control when the Anynet+ setting or switching to view mode is complete.
screen.
The Anynet+ device does not play.	• You cannot use the play function when Plug & Play (initial setup) is in progress.
The connected device is not	• Check whether or not the device supports Anynet+ functions.
displayed.	• Check whether or not the HDMI cable is properly connected.
	• Check whether Anynet+ (HDMI-CEC) is set to On in the Anynet+ setup menu.
	• Search Anynet+ devices again.
	• You can connect an Anynet+ device using the HDMI cable only. Some HDMI cables may not support Anynet+
	functions.
	• If connection is terminated because there has been a power interruption or the HDMI cable has been
	disconnected, please repeat the device scan.
The TV Programme cannot be	• Check whether the antenna jack on the recording device is properly connected.
recorded.
The TV sound is not output	• Connect the optical cable between TV and the receiver.
through the receiver.	• The ARC function enables digital output of sound using the HDMI IN 2(ARC) port and can only be operated
	when the TV is connected to an audio receiver that supports the ARC function.

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